---
title: "How the IDI Platform Determines the Account State"
slug: "how-the-idi-platform-determines-the-account-state"
updated: 2026-08-10T20:23:35Z
published: 2026-08-10T20:23:35Z
canonical: "help.idibilling.com/how-the-idi-platform-determines-the-account-state"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How the IDI Platform Determines the Account State

When the ***Automated Account State Processing*** scheduled job is run, the IDI platform determines the Account State based on the following criteria:

| Account State | Criteria |
| --- | --- |
| Disconnected | All services are Disconnected. |
| Suspended | All active services are Suspended. |
| Hotlined | All active services are Hotlined, Suspended or Redirected. |
| Active | At least one service is active (not Disconnected, Hotlined, Suspended or Redirected. |
| Unknown | The account has no services. > [!NOTE] > Note > > Accounts in this state are not processed. |