---
title: "Handle Customer CPNI Compliance"
slug: "handle-customer-cpni-compliance"
updated: 2026-08-11T11:51:50Z
published: 2026-08-11T11:51:50Z
canonical: "help.idibilling.com/handle-customer-cpni-compliance"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Handle Customer CPNI Compliance

This action is installed by the Customer Care web module. It handles sending CPNI notifications based on changes to customer information as entered via this action.

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/82162.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A12%3A59Z&se=2026-11-14T12%3A12%3A59Z&sr=c&sp=r&sig=VhoLLvhnOnDQZVPbQ1PQYfMmTTytRCfhC9GeQFLlAzM%3D)

#### Parameters:

| Customer ID (required) |  |
| --- | --- |
| CPNI Updated (required) | Drop down menu - Yes/No |