---
title: "Entering an Adjustment"
slug: "entering-an-adjustment"
updated: 2026-08-10T20:23:05Z
published: 2026-08-10T20:23:05Z
canonical: "help.idibilling.com/entering-an-adjustment"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Entering an Adjustment

Adjustments are entered for a customer account via the Add Adjustment window. When you enter a new adjustment on a customer account, the adjustment is posted immediately unless you choose to block the adjustment using the block adjustment check box in the Add Adjustment window.

> [!NOTE]
> Note
> 
> You cannot apply adjustments to a non-invoice responsible account.

To enter an adjustment on a customer account:

1. Open the customer account in the IDI Desktop Client window.
2. Click the **Balances** tab.
3. Right-click in the Posted Transactions list (upper pane) and select **New**.
4. Enter the applicable information in the [Add Adjustment](/v1/docs/add-edit-view-adjustment-window) window.
5. Click **Save**.