---
title: "Edit Collection Agency Status"
slug: "edit-collection-agency-status"
updated: 2026-08-10T20:15:52Z
published: 2026-08-10T20:15:52Z
canonical: "help.idibilling.com/edit-collection-agency-status"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Edit Collection Agency Status

You can change an account’s Collection Agency Status if the account is in collections and the account has been referred to a collection agency. If the account is NOT in collections, the **Edit Collection Agency Status** option does not appear in the shortcut menu. If the account is in collections, but has NOT been referred to a collection agency, the **Edit Collection Agency Status** option appears in the right-click menu, but it is not available and you cannot select it.

To change an account’s Collection Agency Status:

1. Right-click anywhere in the Collections Information section of the Collection Detail tab of the Treatment window and select **Edit Collection Agency Status**. This displays the Update Collection Agency Status window.

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/13302.bmp?sv=2026-02-06&spr=https&st=2026-11-14T11%3A12%3A29Z&se=2026-11-14T12%3A12%3A29Z&sr=c&sp=r&sig=oS%2FUEPXJHSaORpWmXbXA%2BKb66wLqMsQIDVQpwUbchN8%3D)
2. Select the desired status from the drop-down list and click **Save**. This updates the Agency Status on the Collection Detail tab of the Treatment window with your selection. If you select **Sent to Collection Agency**, the Status Action Date is set to the current date and time.

> [!NOTE]
> Note:
> 
> Setting the Agency Status to **Sent to Collection Agency** indicates an Agency File was exported to the collection agency.