---
title: "Disconnecting Services"
slug: "disconnecting-services"
updated: 2026-08-10T20:23:11Z
published: 2026-08-10T20:23:11Z
canonical: "help.idibilling.com/disconnecting-services"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Disconnecting Services

To disconnect a service or services at the customer level:

1. On the **Services** tab, right-click on the catalog item and select **Activation > Disconnect**. This displays the Disconnect Services Criteria window.

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/29902.wmf?sv=2026-02-06&spr=https&st=2026-11-14T10%3A58%3A41Z&se=2026-11-14T11%3A58%3A41Z&sr=c&sp=r&sig=qIk6ZBzcqGSmHHett1t%2BWt67gyDLFgWxX8fX3jk6Lyg%3D)

**Notes:**
  - Disconnected services are not displayed on the **Services** tab if the Show Disconnected Services check box is unchecked on the Services Search Options screen. If checked, disconnected services are indicated by an icon that is grayed out.
  - If a parent service is disconnected, all of its Sub Services are also disconnected. Previously disconnected Sub Services are not included in the new disconnect order and retain their existing end date and disconnect reason.
  - All features assigned to the service are also disconnected.
  - If accessed from a right-click, only the service that you right-clicked on will be checked. If accessed using the Advanced Wizards menu button, no services will be checked.
2. Select the check box next to each service you wish to disconnect.
3. Click **Next >** to display the Disconnect Order Information window.

![Disconnect Services Wizard - updated w Porting to field](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/72874.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A58%3A41Z&se=2026-11-14T11%3A58%3A41Z&sr=c&sp=r&sig=qIk6ZBzcqGSmHHett1t%2BWt67gyDLFgWxX8fX3jk6Lyg%3D)

Select the Order Type from the drop-down list.
4. Select an Est. Completion date, if applicable.
5. Select a Disconnect Date, if different from the current date.
6. Select a Reason For Leaving from the drop-down list.
7. Enter any additional comments/information in the Description field.
8. If this number is being ported out, select the Porting Out check box and make a selection from the Porting To drop-down list.
9. Check the **Include Future Disconnected Children in the Order**, if:
  - You want to disconnect children added to the parent account, after the disconnect date is set.
  - You want to disconnect children that already have a future disconnect date set.
10. Check **Review Order Before Submitting,** to view the Review and Submit Order screen.
11. Click **Finish**. This displays a confirmation box. Click **Yes** to confirm the change.