---
title: "Disconnecting a Current Customer and Services"
slug: "disconnecting-a-current-customer-and-services"
updated: 2026-08-10T20:22:45Z
published: 2026-08-10T20:22:45Z
canonical: "help.idibilling.com/disconnecting-a-current-customer-and-services"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Disconnecting a Current Customer and Services

To disconnect a customer and the related services:

1. Click the **Disconnect Date** link in the Customer window.

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/12546.bmp?sv=2026-02-06&spr=https&st=2026-11-14T11%3A12%3A49Z&se=2026-11-14T12%3A12%3A49Z&sr=c&sp=r&sig=88%2F%2Bpd4Hn0lkfDu2Qb4cHP%2BPAZ%2FRQB4VkkcL082BsK8%3D)

This displays the Disconnect Order Information window.

The Disconnect Order Information window provides the following information:

| Order Type | Select the appropriate disconnect order type from the drop-down list. |
| --- | --- |
| Est. Completion | Select the estimated completion date. |
| Disconnect Date | The date that the customer is to be or has been disconnected. |
| Reason for Leaving | Select the reason for the disconnect. This is used for reporting purposes. |
| Account Status | Select the appropriate Account Status from the drop-down list. |
| Description | Enter any notes about this disconnect, if applicable. |
| Include Future Disconnect Children in the Order | If features or services belonging to this account already have a future-dated disconnect pending, select this check box to add them to this disconnect order. |
| Porting Out | Check this box if the customer is porting out to another carrier. This check box is available if the service was not a ported in service and if this disconnect order is not a Move Service order. |
| Carrier | Enabled when Porting Out is selected. Select the name of the carrier to which the customer is moving. |
| Review Order Before Submitting | Select this check box if you want to see the order before submitting. |

1. Select Disconnect Order from the Order Type drop-down list.
2. Select the Est. Completion date from the drop-down list, if applicable.
3. Select a Disconnect Date from the drop-down list, if it is different from the current date displayed.
4. Select a Reason for Leaving from the drop-down list.
5. Select the Account Status from the drop-down list.
6. Check the **Include Future Disconnect Children in the Order**, if you wish to disconnect future children.
7. Enter a Description, if applicable.
8. Select the **Review Order Before Submitting** check box, if you wish to view the Order before submitting it.
9. Check the **Porting Out**, if the service number is being ported out.
10. Select the Carrier to which the service number is being ported out.

**Notes**:
  - When the Porting Out check box and the Carrier are set, the inventory status is immediately set to Ported Out on the service and the Carrier is set.
  - For wireless services, the MIN is set to a status of Aging, after the disconnect date passes and the aging interval is calculated.
11. Click **Next**. If you selected **Review Order Before Submitting**, the Review and Submit Order window is displayed.

**(Show picture)**

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/21151.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A12%3A49Z&se=2026-11-14T12%3A12%3A49Z&sr=c&sp=r&sig=88%2F%2Bpd4Hn0lkfDu2Qb4cHP%2BPAZ%2FRQB4VkkcL082BsK8%3D)
12. Click **Finish**. A confirmation dialog box is displayed.
13. Click **OK** to close the confirmation window.

**Notes**:
  - Check the Suspend Order Entry check box, if you wish to keep the order from being disconnected and come back to the order window at a later time.
  - An account that has been disconnected is indicated by a Disconnect Date displayed in red text and an Account Status of “Disconnected”. Clicking the **Disconnect Date** link displays a dialog box that confirms the customer has been disconnected.

**Permissions**

Enabled: Lets you disconnect an active customer or reconnect a disconnected customer.

Disabled: When you click the ***Disconnect Date*** link to disconnect a customer, the following message is displayed: "You do not have permission to disconnect customers." When you click the ***Established Date*** to reconnect a customer, the following message is displayed: "You do not have permission to reconnect customers."