---
title: "Deactivating/Reactivating E-Pay Accounts"
slug: "deactivating-reactivating-e-pay-accounts"
updated: 2026-08-10T20:21:48Z
published: 2026-08-10T20:21:48Z
canonical: "help.idibilling.com/deactivating-reactivating-e-pay-accounts"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Deactivating/Reactivating E-Pay Accounts

At this time, you cannot delete any accounts once they have been entered. Instead, you may choose to deactivate an account. You can also reactivate the account.

To deactivate a customer account:

1. Right-click on the account you would like to deactivate and select **Deactivate/Reactivate**. This displays a confirmation box.
2. Click **Yes**. To indicate the account has been deactivated, a red “x” is displayed in the Account Information list and the Account Description changes to Non-Recurring account.

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/13004.bmp?sv=2026-02-06&spr=https&st=2026-11-14T11%3A04%3A10Z&se=2026-11-14T12%3A04%3A10Z&sr=c&sp=r&sig=N4KrscCxFl%2BpFHo5srUaHpB1x47FDCj9HXLaPo1w8zg%3D)

To reactivate a customer account:
3. Select the account you would like to reactivate and right-click.
4. Select **Deactivate/Reactivate**. This displays confirmation box asking you if you are sure you want to reactivate this account.
5. Click **Yes**. To indicate the account is reactivated, a green check mark is displayed in the Account Information list.

> [!NOTE]
> Note
> 
> Once you have reactivated an account, you must edit the account and change the Account Description if you want it be a Recurring account.