---
title: "Create Journal"
slug: "create-journal"
updated: 2026-08-11T11:51:50Z
published: 2026-08-11T11:51:50Z
canonical: "help.idibilling.com/create-journal"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create Journal

This action is installed by Customer care. It creates a journal that must be associated to a Customer, Ticket, Follow-Up, Billing Order, Dispute or Equipment.

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/84400.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A07%3A55Z&se=2026-11-14T12%3A07%3A55Z&sr=c&sp=r&sig=0AUa%2FB%2Fhze4u4%2BFY6OM2Uby4gW6f8FPfI%2FSR5hy4rlA%3D)

#### Parameters:

> [!NOTE]
> Note
> 
> parameters marked with an asterisk are required.

| Object Type* | A value must be selected from the drop down. Note that Journal Item should be selected when associating the journal to a Ticket or Follow-Up. |
| --- | --- |
| Object ID* | Populate based on the Object Type selected: - Customer: CustID - Journal Item: Ticket ID (for Ticket) - Journal Item: Follow-Up ID (for Follow-Up) - Billing Order: Billing Order ID - Dispute: Dispute ID - Equipment: Equipment ID |
| Description* | Description for the Journal. |
| Status | Journal Status. A value can be selected from the drop down. |
| Type* | Journal Type. A value can be selected from the drop down. |
| Attributes | If there is an attribute definition associated with the Journal type, the values for the attribute properties can be entered as a JSON string. Example: Attribute definition with 2 properties ‘Address Type’ and ‘County’: Syntax: {"Address Type":"Residential","County";"Washington"} |