---
title: "Child Troubles"
slug: "child-troubles"
updated: 2026-08-10T20:14:33Z
published: 2026-08-10T20:14:33Z
canonical: "help.idibilling.com/child-troubles"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Child Troubles

To view the Child trouble tickets that are linked/assigned to a Parent trouble ticket:

1. In the View Trouble Ticket or Edit Trouble Ticket window, click the **Child Troubles (*n*)** tab. This displays all Child trouble tickets that are linked to this trouble ticket.

**(Show picture)**

![TroubleTicketChildTroublesTab](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/60893.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A11%3A37Z&se=2026-11-14T12%3A11%3A37Z&sr=c&sp=r&sig=r0EUQ6z%2BEEGdE0Nd4UgkQQB%2B4G70ZZzo15rYhOOlQlc%3D)

> [!NOTE]
> Note
> 
> The number (***n)*** in the **Child Troubles** tab header indicates the number of Child trouble tickets assigned to the current trouble ticket. For example - if a Parent trouble ticket has 5 Child trouble tickets, the tab header will be **Child Troubles (5)**. If there are no Child trouble tickets assigned, the tab header will be **Child Troubles (0)**.

From the **Child Troubles** tab, you can:

- Edit a Child trouble ticket, by right-clicking on the Child trouble ticket and selecting **Edit**. See [Editing a Trouble Ticket](/v1/docs/editing-a-trouble-ticket) for more information on editing trouble tickets.
- View the customer data associated with a Child trouble ticket, by right-clicking on the Child trouble ticket and selecting **View Customer**. This displays the Customer window.

> [!NOTE]
> Note
> 
> This option is not available for Child Global or Child Stand Alone trouble tickets, as Global and Stand Alone trouble tickets are not associated with a specific customer.
- Set the Child trouble ticket to retained/not retained, by right-clicking on the Child trouble ticket and selecting **Set To Retained/Not Retained**. See [Setting Trouble Tickets To Retained/Not Retained](/v1/docs/displaying-trouble-tickets-on-the-summary-tab) for more information on retaining trouble tickets.

> [!NOTE]
> Note
> 
> This option is not available for Child Global or Child Stand Alone trouble tickets, as Global and Stand Alone trouble tickets are not associated with a specific customer.
- Duplicate the Child trouble ticket, by right-clicking on the Child trouble ticket and selecting **Duplicate Trouble Ticket**. See [Duplicating a Trouble Ticket](/v1/docs/duplicating-a-trouble-ticket) for more information.