---
title: "CDR076 - Serving SID in parsed record not found"
slug: "cdr076-serving-sid-in-parsed-record-not-found"
updated: 2026-08-10T20:18:56Z
published: 2026-08-10T20:18:56Z
canonical: "help.idibilling.com/cdr076-serving-sid-in-parsed-record-not-found"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# CDR076 - Serving SID in parsed record not found

Override is allowed

| Name | Serving SID in parsed record not found. |
| --- | --- |
| Common Cause | The serving SID for this usage record appears to be invalid. |
| Common Resolution(s) | Actions you can take to resolve the problem: - The SID table may be out-of-date. Contact IDI BCT to upload any newer version of this table. - If this rarely occurs, the CDR may be bad or malformed. If so, it can be left alone (it will eventually age and no longer be visible) - or it can be purged immediately if desired. - If this occurs regularly, contact IDI BCT. It’s possible that a software (parser) update is required. - If the usage record should be billed anyway, choose Override Rule on the usage record. If this is done frequently, consider a change to Unbillable Rules for this Unbillable Code. Note that ignoring lookup failures can have undesirable downstream repercussions including rating and discounting failures and poor invoice presentation. |
| Details | Certain parsers (such as those for incollects) - require serving SID information. In this case, the serving SID in the raw record is unknown to CostGuard. |