---
title: "Arranging the Phone Book Entries"
slug: "arranging-the-phone-book-entries"
updated: 2026-08-10T20:18:56Z
published: 2026-08-10T20:18:56Z
canonical: "help.idibilling.com/arranging-the-phone-book-entries"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Arranging the Phone Book Entries

Once the Phone Book window contains a list of entries, you can arrange the order they will appear in the customer's phone book.

1. Select an entry and click the up or down arrows to move it higher or lower in the ranking. If an entry has a Rank of 0, it will appear first in the customer's phone book. This is often used as the emergency contact.
2. Click **Save** to update the database and close the window.

OR

Click **Close** to close the window without updating the database with your changes.

> [!NOTE]
> Note
> 
> The **Actions > Refresh** button saves all the changes to the database, but leaves the window open for additional changes.

See also:

[Adding or Editing a Customer Phone Book entry](/v1/docs/adding-or-editing-a-customer-phone-book-entry)

**Deleting Phone Book Entries**

To delete an entry from a phone book:

1. Open the service number's phone book. (See Accessing a Customer Phone Book)
2. Right-click the entry you want to remove and click **Delete**. This displays a confirmation message.
3. Click **Yes** to continue with the deletion.
4. Click **Save** to close the Phone Book window and remove the entry from the database.

OR

Click **Actions > Refresh** to remove the entry from the database and keep the Phone Book window open. This action also synchronizes special numbers on the service with those currently in the associated product. (See [Synchronizing the Phone Book to Products Active on the Service](/v1/docs/synchronizing-the-phone-book-to-products-active-on-the-service).)

See also:

[About Special Phone Numbers for Phone Books](/v1/docs/about-special-phone-numbers-for-phone-books)

[About Special Phone Numbers for Phone Books](/v1/docs/about-special-phone-numbers-for-phone-books)