---
title: "Adding/Editing Users"
slug: "adding-editing-users"
updated: 2026-07-20T19:05:38Z
published: 2026-07-20T19:05:38Z
canonical: "help.idibilling.com/adding-editing-users"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Adding/Editing Users

To add a new user or edit an existing user:

1. Right-click on the **Users** window and select **New** to add a new user, or **Edit** to modify an existing user. This displays the User information window.

![UG template for Help](https://support.idibilling.com/webhelp/idiAdminConsole/content/en/54399.gif)
2. On the User tab specify the following user properties:

| User Name | Enter the user's login name. |
| --- | --- |
| Full Name | Enter the full name of the user. |
| Description | Enter a description of who the user is. |
| Email | Enter the user's email address. |
| Activation Date | Enter the activation date for the user account. |
| Expiration Date | Enter an expiration date for the user account if you want to change the default of one year to another future date. Clear the checkbox to set it to never expire (null). |
| Enabled | Checked: Enables user permissions. Unchecked: User permissions are disabled. |
| Cannot Change Password | Checked: User cannot modify their password. Unchecked: User can modify their password. |
| Must Change Password at Next Login | Checked: User is forced to reset their password the next time they log in. Unchecked: User does not need to change password at next login. |
| Password Never Expires | Checked: User's password will never expire. Unchecked: User's password expires based on the number of days set in password rules. |
| Available | Checked: Indicates that this user is part of a group that can be assigned to follow-ups and trouble tickets based on current assignments. > [!NOTE] > Note > > This only applies if the user is logged in. Unchecked: User's current assignments are not considered. |

1. Click the **Groups** tab to assign the user to one or more Groups (billing, collections, etc.). [Groups](/v1/docs/groups) organize users for such purposes as assigning follow-ups and trouble tickets.

![UG template for Help](https://support.idibilling.com/webhelp/idiAdminConsole/content/en/54400.gif)
2. Click the **Profiles** tab to assign Data, Toolbar, User Limit-To's and Permissions Profiles.

![UG template for Help](https://support.idibilling.com/webhelp/idiAdminConsole/content/en/54401.gif)

| Data Profiles | Select the data profile from the drop-down list (if applicable for your system). Data Profiles are created and maintained by IDI Billing Solutions. |
| --- | --- |
| Toolbar Profiles | This determines the client toolbar commands available for this user. A default toolbar profile is provided. You may select another profile if customer profiles have been defined. See Managing Client Toolbars and Toolbar Profiles. |
| Permissions Profiles | Select one or more permission profiles as needed. The corresponding permissions are shown on the **Permissions** tab. |
| User Limit-To Profile | Select a limit-to from the drop down (optional). Selecting None provides unlimited access to markets, account types and/or sales channels. See [User Limit -To Profiles](/v1/docs/user-limit-to-profiles). |

1. Click the **Permissions** tab to see the assigned permissions. The permissions are not displayed until you select the Show Effective Permissions checkbox. (Selected permissions will display after saving.)

![UG template for Help](https://support.idibilling.com/webhelp/idiAdminConsole/content/en/54403.gif)
2. Click the **Sales Identity** tab to select a Sales Identity to limit which customers the user can access.

![UG template for Help](https://support.idibilling.com/webhelp/idiAdminConsole/content/en/54404.gif)
3. Click the **…** button to display the Limit-To Sales Channel window.

![UG template for Help](https://support.idibilling.com/webhelp/idiAdminConsole/content/en/54405.gif)
4. Enter a Sales Code or click the sales group button to select the Sales Entity to limit which customers that the user has access to.

**_DiagnosticLogin**

The special **_DiagnosticLogin** user is used by IDI Billing Solutions personnel to diagnose the system if necessary.

**_root user**

The special **_root** user cannot be modified except for the password. The **_root** user's sole purpose is to be able to add new users and profiles to the system when no other user exists with such rights. Typically the first user account set up is Admin and then the Admin account is used to administer the system. Once the Admin account is set up, the **_root** user's password is modified for security.

#### Adding and Editing a Password

1. Right-click on a User and select **Set Password** to set a password on this user's account.

![](https://support.idibilling.com/webhelp/idiAdminConsole/content/en/19260.bmp)
2. Passwords are optional (but strongly recommended). To set a password, enter the password in the Password and Confirm fields and click **OK**. To not set a password, simply leave these fields blank and click **OK**.

#### Disabling and Enabling a User Account

1. To disable a user account, right-click the name of the user and select **Disable**. The following window is displayed:

![](https://support.idibilling.com/webhelp/idiAdminConsole/content/en/19261.bmp)
2. Click **Yes** to disable to user's account or click **No** to cancel the change.
3. To enable a user account, right-click on the user account and select **Enable**. A green check mark indicates an active account.

#### Unlocking a User Account

A lock icon indicates that a user has exceeded the number of allowable login attempts as established in Login Settings. This locks the user out of the system until the user account is enabled.

1. To unlock a user (if you have administrative rights), right-click the user and select **Unlock** from the shortcut menu.

![UG template for Help](https://support.idibilling.com/webhelp/idiAdminConsole/content/en/19262.bmp)

> [!NOTE]
> Note
> 
> If you attempt to log in with an incorrect password after reaching the number of attempts as set in Login Settings, the login will fail.