---
title: "Adding a Trouble Ticket Journal Entry"
slug: "adding-a-trouble-ticket-journal-entry"
updated: 2026-08-10T20:22:26Z
published: 2026-08-10T20:22:26Z
canonical: "help.idibilling.com/adding-a-trouble-ticket-journal-entry"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Adding a Trouble Ticket Journal Entry

To add a new journal entry to an existing trouble ticket:

1. On the **Journals** tab in the View Trouble Ticket or Edit Trouble Ticket window, right-click on any row and select **New > Journal**. This displays the New Journal window.

> [!NOTE]
> Note
> 
> When adding a journal entry to a trouble ticket, the “Display on Customer Summary Tab” check box is not provided in the New Journal window. This check box is only provided when adding and modifying journal entries at the customer level, not at the trouble ticket level.
2. Enter the information for the new journal as described below.

| ID (read only) | This field is blank. When you click **Save** to create a journal entry, the system automatically assigns a unique Journal ID to the new journal entry. |
| --- | --- |
| Reference To (read only) | This field is blank. When you click **Save** to create a new journal entry for a trouble ticket, the system automatically populates this field with that trouble ticket's Trouble ID. |
| Journal Type | Select a journal type from the drop-down list. See [Journal Type](/v1/docs/journal-type). |
| Journal Status | Select the journal status from the drop-down list. |
| Internal | Select this check box to flag the journal as internal-only.. |
| Description | Enter a detailed description for the new journal entry (maximum of 4000 characters). The first few words will appear on the trouble ticket's **Journals** tab on the View Trouble Ticket and Edit Trouble Ticket windows. > [!NOTE] > Note > > The Description field may or may not be editable depending upon your permission settings. To edit this field, both **Edit** and **Edit Description** must be enabled in your Permission Profile. > [!NOTE] > Note > > To start a new line, after entering text, hold down the Ctrl + Enter keys. If you hit the Enter key alone, it will automatically close the window. |
3. Click **Save** to create the new journal entry and close the New Journal window.