---
title: "Adding a Stand Alone Trouble Ticket"
slug: "adding-a-stand-alone-trouble-ticket"
updated: 2026-08-10T20:22:32Z
published: 2026-08-10T20:22:32Z
canonical: "help.idibilling.com/adding-a-stand-alone-trouble-ticket"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Adding a Stand Alone Trouble Ticket

To create a new Stand Alone trouble ticket:

1. From the Stand Alone Trouble Tickets window, right-click on any row and select **New > Trouble Ticket**. This displays the New Stand Alone Trouble Ticket window.

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/61973.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A21%3A42Z&se=2026-11-14T12%3A21%3A42Z&sr=c&sp=r&sig=22%2BUkHfl3vrboQnI2wlhql%2FOg9%2FbJSDyCg8dwc5%2F49I%3D)

The **New > Trouble Ticket** function for Stand Alone trouble tickets works in the same fashion as the **New > Trouble Ticket** function for customer trouble tickets. The only differences are:
  - **Trouble** tab - “Display on Customer Summary Tab” check box is not provided in the New Stand Alone Trouble Ticket window. This check box only applies to trouble tickets that are associated with a specific customer. Stand Alone trouble tickets are not associated with a specific customer.
  - **Contact** tab - “Contacts” does not apply to Stand Alone trouble tickets, therefore, this input field is grayed out and cannot be modified. You must select a “Contact Type” for a Stand Alone trouble ticket (this input field is grayed out for a customer level trouble ticket and cannot be modified).
  - **Location** tab - The **Select** option is not available. Instead, the **New** option opens the Add Trouble Location window. See [Adding a Global Trouble Ticket](/v1/docs/adding-a-global-trouble-ticket).
2. Enter the trouble ticket information (see [Adding a Trouble Ticket](/v1/docs/adding-a-trouble-ticket)).
3. Click the **Location** tab and enter location information for this trouble ticket (see [Location Tab](/v1/docs/location-tab)).
4. Click the **Contact** tab and enter contact information for this trouble ticket (see [Contact Tab](/v1/docs/contact-tab)).

> [!NOTE]
> Note
> 
> It is extremely important to enter as much contact information as possible for Stand Alone trouble tickets, as these problems are reported by non-customers and the system does not have any contact information for them.
5. Click **Save** to create a new Stand Alone trouble ticket.