---
title: "Adding a Decision"
slug: "adding-a-decision"
updated: 2026-07-27T11:37:10Z
published: 2026-08-10T20:17:38Z
canonical: "help.idibilling.com/adding-a-decision"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Adding a Decision

To add a Decision to an Automation Rule:

1. Right-click the Automation Rule, select **Add Decision** and select the appropriate Decision:
  - Notification This opens the Add Automation Decision (Notification) window (More).

**Notification**

A Notification decision sends a message to the customer when the Automation Rule is met. The notification uses one of three methods: email, SMS (SMTP), or SMS (SMPP).

**(More)**

A Notification Decision includes information about the message template, the delivery type and the number of days between messages if the customer does not contact your company.

Selecting Notification as an Automation Rule Decision opens the Add Automation Decision (Notification) window.

**(Show picture)**

![AP2AddAutoRuleDecisionNotification](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/45825(1).gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A57%3A59Z&se=2026-11-14T11%3A57%3A59Z&sr=c&sp=r&sig=bLR2IRbgPMjbETbQfEWj1dVTxRk32qBd3PlD4kqzLLg%3D)

    1. Select the appropriate .

**Template Name**

The Template Name lists only those notification templates with a source of AdvancePay Service Info or AdvancePay Product Info. You can create a new template based on an existing one.

      1. Click **Copy**. This opens the Add/Edit Template Properties window.
      2. Enter the **Name** of the template.
      3. Enter the **Display Name** for the template.
      4. Click **Save**. This enters the new template information in the Template Name field of the Add Automation Decision (Notification) window.
    2. Select the appropriate .

**Delivery Type**

The Delivery Type is the method used to send the message to the customer. This can be by Email, SMS (SMPP) or SMS (SMTP).

> [!NOTE]
> Note
> 
> In order to use the SMPP (Short Message Peer to Peer) protocol from the CostGuard system, a gateway connection to a third party system is required.
    3. Enter the number of .

**Day between notifications**

The Days between notifications is the number of days you give your customer to respond to the message before sending another one. A fraction of a day is acceptable.
    4. Click **Edit Template** if you want to change the selected template. The Edit Template button opens the Template Editor window where you can change the information of the message.
    5. Click **Save**.

See also:

[Adding a Decision](/v1/docs/adding-a-decision)

[Adding an Automation Rule](/v1/docs/adding-an-automation-rule)

[About AdvancePay Products](/v1/docs/about-advance-pay-products), [About AdvancePay Products](/v1/docs/about-advancepay-products)
  - **Auto Renew Product**

When the Automation Rule is met, the Auto Renew Product decision automatically creates the sale of the product if the customer has chosen a Favorite Price Point and has a recurring E-Pay account.
  - **Auto Renew Service**

The Auto Renew decision automatically adds the AdvancePay Product to the service when the Automation Rule is met.
  - **Auto Hotline Service**

The Auto Hotline decision automatically hotlines the service when the Automation Rule is met.
  - **Auto Disconnect Service**

The Auto Disconnect decision automatically disconnects the service and AdvancePay Product when the Automation Rule is met.
  - **Auto Disconnect Product**

The Auto Disconnect Product decision automatically disconnects the AdvancePay Product when the Automation Rule is met.
  - **Do Nothing**

Even if the Automation Rule is met, nothing happens to either the service or product. The service continues until it is manually disconnected.

The Decision is added to the Automation Rule hierarchy.
2. Click **Save**.