---
title: "Accessing Bill Payment"
slug: "accessing-bill-payment"
updated: 2026-07-31T09:55:03Z
published: 2026-08-10T20:13:11Z
canonical: "help.idibilling.com/accessing-bill-payment"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Accessing Bill Payment

1. From the **Applications** menu, select **POS Front Office > Tender Bill Payment**. This displays the Bill Payment window.

**(Show picture)**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/73751(1).png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A08%3A36Z&se=2026-11-14T12%3A08%3A36Z&sr=c&sp=r&sig=GrEn3EJ2ubaVQeqUcEGqU%2Bslzlx%2BeM7vqtBc7FIHaQg%3D)
2. Enter the necessary information on the window. For additional information, see Bill Payment window.

**Bill Payment window**

The Bill Payment window lets you tender a customer's bill payment, view the customer's account history or make a sale including a bill payment.

For more information on tendering a bill payment see Tendering a Bill Payment.

**Tendering a Bill Payment**

Tender Bill Payment is used when customers come in to the store location for the sole purpose of paying their bills. Using the Tender Bill Payment window, you can search for and pull up any billable customer to apply a Payment toward the account. After loading the customer, you can choose to either make a general payment to the account or choose to pay against a specific invoice.

You may also choose to go directly to the Tender window where the bill can be paid by one or more Tender Types. Or you can turn the Bill Payment only transaction into a Sale which contains a Bill Payment.

A bill payment transaction accepts only tender types designated for Bill Payment in the location's Register Policy.

#### Fields displayed on the Bill Payment window:

**Find Customer**

The search function to quickly populate the window with the customer's information.

**Account Number**

The customer’s account number.

**Status Icons**

Various icons denoting specific account information. Right-click an icon to view its description.

**Customer Name**

The name of customer whose bill is being paid.

**Account Status**

Displays the status of the account, such as Active, Pending or Disconnected.

**Billing Status**

Displays whether the account is being billed. Valid entries: Billing or Not Billing.

**Total Amount Due**

The total amount due as displayed on the most recent invoice.

**Aging Group**

Displays the account's balance aging group, such as Monthly.

**Balance Information**

| Unbilled Usage | Dollar amount of usage overage for this account if it is a non-corporate account or a non-invoice responsible corporate account. If this account is an invoice responsible corporate account, the amount includes usage overage for its non-invoice responsible children. |
| --- | --- |
| Total Balance | Sum dollar amount of current and past balances and any posted payments and adjustments that have not yet been invoiced for this account. |
| Current Balance | Dollar amount of the current invoice for this account |
| Past Due Balance | Dollar amount past due for this account |
| Days Past Due | Number of days past due |
| 1-29 Days | Dollar amount 1 - 29 days past due |
| 30-59 Days | Dollar amount 30 - 59 days past due |
| 60-89 Days | Dollar amount 60 - 89 days past due |
| 90+ Days | Dollar amount 90 or more days past due |
| Write-Off Amount | Dollar amount that has been determined to be uncollectible |

**Payment Amount**

The amount the customer is paying toward the Total Amount Due. This amount populates the Tender Amount on the Tender window.

**Description**

A description of the bill payment, such as "Bill Payment for Account #XXXX"

**Payment Allocation**

When checked, the ***Apply to*** options are enabled for Enhanced Installment Plan functionality.

**Apply to Invoice Number**

If **checked**, applies the payment to the selected invoice number. If **unchecked**, applies the payment according to your company's payment policy.

**Apply to Installment Plan**

Check this check box to apply the payment to an installment plan.

**Installment Plan**

If the Payment Allocation check box has been enabled, and Apply to Invoice Plan, then the Invoice Plan drop down list is enabled for Enhanced Installment Plans.

**SKU**

If the Payment Allocation check box is enabled, the pay of an installment plan auto-populates this field with the serial number, if applicable.

**Pay Off Amount**

This field is auto-populated and displays the pay off amount.

**Invoice Date**

The date of the selected invoice.

**Invoice Amount**

The amount due as noted on the selected invoice.

  - Use the Find Customer quick search to populate the Bill Payment window with the customer's account and payment information.

See Also:

[About Installment Plans](/v1/docs/about-installment-plans)