---
title: "About Transaction Reasons"
slug: "about-transaction-reasons"
updated: 2026-08-10T20:22:52Z
published: 2026-08-10T20:22:52Z
canonical: "help.idibilling.com/about-transaction-reasons"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# About Transaction Reasons

Transaction reasons are explanations for a register drawer being opened without making a sale. These reason have a system-generated Reason ID as well as an editable Description. They are accessed and managed in POS Back Office Setup.

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/89730.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A22%3A02Z&se=2026-11-14T12%3A22%3A02Z&sr=c&sp=r&sig=xvTUbF%2BrGD3ZTQ78MRFMaQ0y6xQ3YbT8yBzSOH7VbJ0%3D)

Transaction Reasons are managed on a Transaction Type basis as selected from the drop-down menu

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/89731.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A22%3A02Z&se=2026-11-14T12%3A22%3A02Z&sr=c&sp=r&sig=xvTUbF%2BrGD3ZTQ78MRFMaQ0y6xQ3YbT8yBzSOH7VbJ0%3D)

To add or edit a Transaction Reason:

- Select the Transaction Type.
- Right-click in the Transactions Reasons window and select **New** to create a new Transaction Reason

OR

To edit a Transaction Reason, double-click its row to display the Add/Edit Transaction Reasons form.

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/89732.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A22%3A02Z&se=2026-11-14T12%3A22%3A02Z&sr=c&sp=r&sig=xvTUbF%2BrGD3ZTQ78MRFMaQ0y6xQ3YbT8yBzSOH7VbJ0%3D)
- Add or change the Description.
- Click **Save** to keep your changes.

To delete a Transaction Reason:
- Right-click the Transaction Reason you want to remove and select **Delete**.