---
title: "About Loaner/Rental Reasons"
slug: "about-loaner-rental-reasons"
updated: 2026-08-10T20:22:52Z
published: 2026-08-10T20:22:52Z
canonical: "help.idibilling.com/about-loaner-rental-reasons"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# About Loaner/Rental Reasons

The reasons for customer to require a loaner/rental are managed in the POS Back Office (Setup).

> [!NOTE]
> Note
> 
> Before making a rental/loaner sale the rental/loaner reasons must be configured.

Loaner/Rental Descriptions are displayed along with a system-generated Reason ID.

A reason for a customer loaner/rental may be that their phone is in for service or they are using a phone for a trial period before purchasing it.

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/49758.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A13%3A02Z&se=2026-11-14T12%3A13%3A02Z&sr=c&sp=r&sig=VeyQRt5jtrOPVIZVcJ3v3z2SzvOtyfjT5ZEjXOZt1Tg%3D)

To add or edit a Loaner/Rental Reason:

- Right-click in the Loaner/Rental Reasons window and select **New** to add

OR
- To edit a Loaner/Rental reason, double-click the reason's row to display the Add/Edit Loaner/Rental Reason window.

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/49762.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A13%3A02Z&se=2026-11-14T12%3A13%3A02Z&sr=c&sp=r&sig=VeyQRt5jtrOPVIZVcJ3v3z2SzvOtyfjT5ZEjXOZt1Tg%3D)
- Add or change a Description. (The reason ID is system assigned.)
- Click **Save** to keep your changes.

To delete a Loaner/Rental Reason:
- Right-click the return reason you want to remove and select **Delete**.