---
title: "About CPNI Email History Search"
slug: "about-cpni-email-history-search"
updated: 2026-08-10T20:22:52Z
published: 2026-08-10T20:22:52Z
canonical: "help.idibilling.com/about-cpni-email-history-search"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# About CPNI Email History Search

The CPNI Email History Search can be used to review all of the e-mail changes that have been made to the main billing contact record. An authorized user can monitor these and then accept or reject them.

To perform a CPNI Email HIstory Search:

- Access **Applications > CPNI > CPNI Email History Search**.

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/44404.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A05%3A03Z&se=2026-11-14T12%3A05%3A03Z&sr=c&sp=r&sig=6r8OhAjUJUffTIIRJVTrauEj3ebgF30TngQ2i3X%2FYUc%3D)
- Include the criteria on which you want to search:

| **Modification Date** | From: | Leave blank or access the dropdown calendar to select a From date |
| --- | --- | --- |
|  | To: | Leave blank or access the dropdown calendar to select a To date |
| **Account Number** | Enter a customer's account number to locate that account |
| **Customer Name** | Enter a customer name to locate an account by name |
- Click **Search** to continue.

The CPNI Email History Search results window is displayed.

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/44193.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A05%3A03Z&se=2026-11-14T12%3A05%3A03Z&sr=c&sp=r&sig=6r8OhAjUJUffTIIRJVTrauEj3ebgF30TngQ2i3X%2FYUc%3D)

| **Modification Date** | Date and time of last address change |
| --- | --- |
| **Days Old** | Time period between an address record and the previous record listed for the customer contact. |
| **Account Number** | Account number for primary customer contact |
| **Customer Name** | Name of account's primary customer contact |
| **Email** | New Email address |
| **Accepted** | Whether or not the change has been accepted by an authorized user. |
- From here you can accept or reject a customer's e-mail address change.

#### Accepting or Rejecting an Email Address Change

To accept or reject an email address change:

1. On the CPNI Email History Search results window, right-click a row and either Accept or Reject to change the email address change status.