IDI Platform 25.1 Details

This lets service providers set up Customer Portal profiles so subscribers can open and manage support requests directly from their Customer Portal. Providers can also add up to five helpful links to be displayed on the portal Support page for their subscribers’ convenience.

This functionality, as well as the account lock functionality for FR 3645 below, will be made available by a Customer Portal deployment targeted for mid-January 2025. Comprehensive knowledge articles on how to set up and use this functionality will be posted to the IDI Knowledge Center at that time.

In support of FCC compliance guidelines, this lets subscribers indicate when SIM changes and/or port outs are prohibited on their accounts. This is similar to the account lock functionality for Customer Care provided in the 24.11 release.

With this functionality:

• Providers can set up portal profiles to enable/disable subscribers’ ability to set and view account lock settings for SIM changes and port outs.
• Subscribers can set and view account lock status when the functionality is enabled for them.

Note: These settings and corresponding indicators are for information only to provide a warning not to perform these actions. They do not prevent orders from performing these actions.

When a default value is configured for a variable, the default value will be sent to the provisioning provider when no matching variable outcome/SKU combination is found on the order.

Logic has been added skip all PRR (Periodic Rated Records) records that contain a BSID (base station ID) and is roaming in the preprocessor. Without the logic in place, millions of records were set to unguidable and needed to be manually removed. This update will remove a manual process allowing for greater efficiency.