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CostGuard Version 19.5 Details

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CostGuard Version 19.5 Core Release Bulletin

Change Orders:

Functional Area AR/FR Description
Customer Care FR 3049 Miscellaneous enhancements:

  • Birth date can no longer be set to a future date in Customer Care.
  • Now allows removal of multiple CPNI Authorized Users at the same time
FR 3048 Delete Bill Cycle Change now fires the Customer Modified trigger
AR 8337 New Modify Customer Action added to Workflow lets you change the following properties on an account: account status, invoice format, suppress invoice print, pull invoice, and tax exempt flags.
Communications AR 8234 Added Billing Order Template Type – automatically pulls in data from an associated Billing Order. When sending a Notification about an order, this lets you get information such as Billing Order ID or Account Number to easily lookup other information that you may want to dynamically pull into the template.
Advance Pay AR 7828 Web API for Advance Pay Top-ups – Web API now supports:

  • Advance Pay Top-ups
  • Ability to pay the balance of the order using a credit card associated to an EPay account
  • Ability to view current advance pay information so that service can be renewed

See applicable Web API documentation in Knowledge Center for details.
Installment Plans FR 3045 Label change – Prior label Include Installment Plans has been changed to Include Installment Plan Balances. The new label more closely aligns to the outcome of the Move Service selection. This label change applies to CostGuard Client and the Orders web application.

For the Client (2 locations):

  • Checkbox on Installment Plan Profile
  • Checkbox in Move Service Wizard

For the Orders App (2 locations):

  • General setting for the Orders App
  • Checkbox in Move Service
Product Catalog FR 2981 Duplicate Linked Items – When performing a Product Catalog search or View links on a SKU, the displayed results no longer include duplicates that were based on the assigned Catalog Group(s). This means users now see one result.
AR 7023 Assigning Multiple Limit Tos to a Product Catalog Folder – This helps reduce the number of folders needed to support your Limit To options, facilitating development of your guided assignment flows, and maintenance of your Product Catalog.
AR 7023 Limit To By Catalog Group – The Service Limit To Configuration page in the Limit To Wizard provides new fields for limiting by Plan and/or Handset Catalog Groups. This makes it easier to select multiple SKUs for limiting.
Customer Management FR 3049 Client Customer Search by Email Address – Returns exact matches only where the email entered matches Email1 on a primary or billing contact for an account.

Resolved Known Issues

Functional Area PR Description
Customer Care 82999 Updated Customer Care to limit a bank account number to a max length of 21
83009 Updated the Charge E-Pay Account Workflow action to return the specific error message for the error encountered.
83016 Removed validation of the ApplyToInvoiceNumber property on Adjustments and Payments in Customer Care and web services.
 

Workflow

 83014 Updated Workflow so that users can only view definitions for a specific environment vs across their company.
Updated the existing query so that when a list is created in two environments and and import/export is attempted, the import looks for the name field and filters by the environment.
POS 82883 The logic for validating pause/resume orders was updated to enforce the following rule:

When multiple orders are suspended or put OnHold, those orders must be resumed in the same order they were suspended or put OnHold
CostGuard Online Help 83026 Fixed bug where wrong version of help was being shown.

Platform System Deployment Updates:

Module Target Deployment Updates
Document Storage 05/03/2019
Workflow 05/08/2019
Updated on April 14, 2026
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