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CostGuard Version 18.10 Details

CostGuard Version 18.10 Details

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CostGuard Version 18.10 Core Release Bulletin

Change Orders:

Functional Area	AR/FR	Description
Customer Care	FR 2863	Use default Bill Cycle assignment configured in the Client when creating a customer account (BackOffice Management > RateBill > Bill Cycle Assignment Configuration).
	FR 2941	Six-Month Usage Balance Summary – Provides a quick overview of typical consumption and can help customer service reps answer questions regarding whether a customer’s plan suits their usage patterns.
	FR 2936	Option to display corporate invoice history – Provides insight into the corporate structure at the time of billing to aid with troubleshooting of balance information. This applies to invoices created on systems with version 18.3 or higher.
	FR 2943	Enhancements to CPNI verification: Choose to automatically display CPNI Verification form on accessing an account. Configuration options to control which information is displayed on the form. This includes expanding what is displayed to items like contact details and other personal information. Keeping a log record of CPNI verification.
	FR 2942	Account information on Service Summary view – Shows contact, plan and feature information as applicable for catalog items assigned at the account level.
	FR 2957	Improved performance on loading a customer account
Tickets	FR 2958	New Workflow action to create a reminder on a follow-up – For example, when a follow-up is created within a specific business or automated process, a reminder can be created to notify the assigned user the follow-up is due. Export Tickets OmniSearch results
Quicklinks	FR 2947	Add embedded Quicklink as iFrame – Embedded Quicklinks in Customer Care, Tickets and Inventory web modules let you display web pages directly in those modules instead of sending a user to an external application.
Orders	AR 8145	Ability to clear the end date on Orders via Workflow – Adds Clear End Date option to the Set End Date Workflow Action (Yes/No). Defaults to blank (No). Set to Yes to have the action clear the end date.
OnlineBill	FR 2944	Corporate Accounts page defaults to only show accounts with a billing status of Billing – Users can check Show All Accounts checkbox to display all accounts.
OnlineBill	FR 2956	Improved Handling for exporting large usage files – To ensure OnlineBill doesn’t encounter an error when exporting a large usage file, if the billing period and service contains more than 5000 records, the system creates multiple export files, with a maximum of 5000 records per file. Also, a dialog will be presented, enabling users to download each file individually. *Replaced Trouble* Tickets label with simply Tickets** – in Account Management and Admin. This is to account for fact that not all Tickets are Trouble Tickets.
Workflow	AR 8212	Added filters to My Tasks page: Task Name Workflow Name Users can now click the filter icon and provide values for Task Name and/or Workflow to filter their results. This filter will be applied to all views (All, New, Next Week, Overdue, etc). When the filter is applied the icon will display as filled in and users will be provided an option to clear the filter.
Workflow	FR 2958 & FR 2959	Splitters
Payment Gateway Application	FR 2878	Improved the PGA Health Check and various styling enhancements
Customer Management	FR 2956	Capture whether or not Skip Sign Agreement option is selected on a transaction – Carriers that replicate or use their own custom reports or queries can audit Skip Sign Agreement transactions and corresponding service agreements.
E-Pay	AR 8154	Opt out of E-Pay Notifications on a customer account basis – Applies to the Client, Customer Care, and OnlineBill.

Resolved Known Issues

Functional Area	PR	Description
System – General	82735	Fixed issue when the service bus is not configured.
Customer Mgmt	82713	Added Order By clause to query to avoid random sorting of alerts.
	82736	Improved performance for loading subservices to help avoid timeouts.
	82774	When comparing invoice details with both in-advance and non-in-advance charges, multiple detail rows for a feature on a service sum the quantity and charges in each invoice, so that the comparison is accurate.
RateBill	82637	Tax discrepancy – Fixed Billing to save correct tax information to InvoiceTaxDetail when a product is exempt from State Surcharges but not from State Taxes.
	82698	Added additional usage type 733 (Wireless Roaming Dir Assist) for Intl Roam Dir Assist calls to fix missing Airtime portion of Intl Roam Dir Assist.
	82718	TotalAmountDue now matches the sum of the accounts InvoiceDetails to fix rollup error where, sometimes, amounts would not load correctly and be off by a very small fraction. (Example $.42 represented as $.41999999999 or $.42000000001).
	82725	The two 339 CountryBand entries in Seed Data have been dropped. This fixes the issue where CountryBand.csv included incorrect information for the CountryBand table with two rows for CountryID 339 with the Name values of “Monaco” and “Monaco Cellular”. These are duplicates of entries for CountryID 377, which is the correct County Code for Monaco.
	82770	Fixed Billing so it does not set the End Date and Final Invoice Number for installment products that are under a non billing service.
	82775	Enhanced the Monthly Tax Line Items No SKU report logic so that its tax calculations mimic the way that the taxing engine is calculation them.
Orders	82748	The call to get configuration data was protected by manage configuration permission. This page is now accessible without need for this permission.
Orders	82752	Fixed a problem in the task plan causing errors during some restore orders.
File Processing	82747	Removed extra spacing unintentionally added to the default payment description so the full description is captured
Invoice XML	82705	PDF operation was not correctly handling market names that contained single quotes. – Fixed SQL by escaping each single quote with a second single quote to handle properly.
Corporate Accounts	82779	TotalNewCharges no longer subtracted from their last previous Invoice. This fixes the following issue – NIR Previous Balance Roll Up, a Corp Child, whose last previous Invoice was NIR with NIRRollup on and a CorpRollup from that last previous Invoice left the AccountBalance as 0.00, was made IR for their latest new Invoice with the NIRTotalRollUp on for the first time and the TotalNewCharges from their last previous Invoice were subtracted from the TotalAmountDue of the new Invoice in calculating the Amount of the AccountTransaction for the new Invoice.
Workflow		Updated validation on Subworkflow step to show more consistent user messaging when required fields were not populated. Fixed issue with Subworkflows kicking off twice by adding in retry attempts on deadlock. [PR 82696] Fixed NULL reference when creating the ‘Error Workflow’ when no default user or group can be identified. Expanded the maximum characters for Workflow ‘Name’ field from 255 to 1000.

Platform System Deployment Updates:

Module	Target Deployment Updates
Payment Gateway Application	10/11/2018
Workflow	10/11/2018

Updated on April 15, 2026

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