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17.3 SP1 Miscellaneous Customer Care Enhancements

These enhancements are provided by FR 2785.

Display Warning When Setting Feature’s Billing Status to Not Billing if it has not Final Billed

Customer Care displays a warning and requires confirmation prior to setting the Billing Status of a feature that has not yet been final-billed to Not Billing.

Add Service Type Description to Usage and Usage Balance Pages

Indicating Service Type in the Service drop down menus on the Usage and  Usage Balance pages facilitates selecting from active Services with the same Service Number and different Service Types.

Usage Balance:

Usage:

Default  Assigned To to the Current User on a New Follow-Up

 

When adding a Follow-Up either from the Follow-Ups tab in the customer InfoCenter, or on the Follow-ups page,  Assigned To  defaults to the current user.

 

Updated on April 15, 2026
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