---
title: "Working with Unguidable Records"
slug: "working-with-unguidable-records"
updated: 2026-08-10T20:19:54Z
published: 2026-08-10T20:19:54Z
canonical: "help.idibilling.com/working-with-unguidable-records"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Working with Unguidable Records

When a record cannot be guided to a service, the record is considered "unguidable" and spins. It is stored in the parse database in the Unguidable Event table. Possible reasons a record is unguidable:

- The system is unable to locate an active service to guide the call.
- The targeted bill period is closed or locked.
- The targeted bill period does not yet exist.

#### To access Unguidable records:

1. In the Unbillable Analyzer, select **Unguidables** from the Bill Period list.
2. Click **Analyze**. This displays the list of Unbillable Codes related to unguidable usage.

**(Show picture)**

![UnbillableAnalyzerUnguidables](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/59768.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A03%3A33Z&se=2026-11-14T12%3A03%3A33Z&sr=c&sp=r&sig=QeWkW%2FRzXB302TwItMNqDKnkNWr%2B0HrA%2Be0FBKXWORE%3D)

> [!NOTE]
> Note
> 
> The only way you can view Unguidable Unbillable Codes is by selecting **Unguidables** as the Bill Period.
3. Right-click a row and select **View Selected Items**. This opens the Unbillable Usage Records window displaying the records associated with the Unbillable Code you selected.

**(Show picture)**

![UnbillableUsageRecordsUnguidable](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/59770.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A03%3A33Z&se=2026-11-14T12%3A03%3A33Z&sr=c&sp=r&sig=QeWkW%2FRzXB302TwItMNqDKnkNWr%2B0HrA%2Be0FBKXWORE%3D)

**(More)**

**1st column**

**O** denotes the record has one or more overrides associated with it.

**P** denotes the records has been marked for Purge. **P** is also displayed if a record is both overridden and marked for purge.

**Unbillable Code**

The ID of the Unbillable Rule that was not validated.

  - **CDRxxx** (CDR Validation)
  - **RTExxx** (Rating)
  - **BCGxxx** (Bill Period Guidance).
  - **SVCxxx** (Service Guidance)
  - **BILxxx** (Billable Scenario)

See also:

[Unbillable Codes](/v1/docs/unbillable-codes)

[Resolving Unbillable Usage](/v1/docs/resolving-unbillable-usage)

**File Name**

Name of the CDR file loaded into CostGuard, usually the file from the switch.

**Record Number**

Number used to identify a specific record from a single CDR file.

**Instance Number**

Number used to identify one of multiple CDREvents which are generated from the same source file and record.

**Call Start Time**

Date and time (to the second) the CDREvent began.

**Service Identifier**

ID of a service within CostGuard based on the type used: Service Number, MIN, IMSI, Roaming Agreement.

**Customer ID**

Customer's CostGuard ID, not the customer account number.

See [Unbillable Usage Records](/v1/docs/working-with-unbillable-usage-records) for the fields displayed if you select an active Bill Period or "All Bill Periods."
4. In the Unbillable Usage Records window, you can select one or more records to perform the following functions using the shortcut menu.
  - **Filter** lets you access standard filter options.
  - [**View Event Details**](/v1/docs/viewing-event-details) opens the Event Details window to view the fields of a CDR Event Record.
  - [**Go To Rule**](/v1/docs/working-with-unbillable-rules) opens the Unbillable Rules window where you can view and modify the action the system performs.
  - **Send to Recycle Group** lets you select a group (Group 1, Group 2, or Group 3) to hold the selected records until you are ready to submit a [Recycle Request](/v1/docs/recycle-requests) to perform derive and rate operations on the records in the group.
  - **Purge Selected Records** opens the Purge Selected Records confirmation message. Click **Yes** to mark the records associated with the selected row(s) to have them removed from the system during the next purge operation. (See [Purging Records](/v1/docs/purging-records))
  - **Unmark Selected Purged Records** prevents the selected records from being purged. It also removes the **P** in the first column for those records. These records will not be removed from the system during the next purge operation.

> [!NOTE]
> Note
> 
> Unguidable records cannot be overridden because the system cannot determine which usage database they should be loaded into.