---
title: "Working with Retail Products - Warranties Tab"
slug: "working-with-retail-products-warranties-tab"
updated: 2026-07-27T11:45:51Z
published: 2026-08-10T20:17:38Z
canonical: "help.idibilling.com/working-with-retail-products-warranties-tab"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Working with Retail Products - Warranties Tab

> [!NOTE]
> Note
> 
> Before warranties can be assigned to a serialized Retail Product, they must be created in Product Management. See [Adding/Editing a Warranty](/v1/docs/adding-editing-a-warranty) for descriptions of the columns.

If you are supplying a Warranty when you sell a serialized retail product, the warranty must be assigned to that product before it is sold. Each inventory status can have a warranty specified.

Multiple Warranties are assigned to a serialized Retail Product following these rules:

- Only serialized Retail Products can have warranties assigned.
- Serialized Retail Products designated as a Rental cannot have warranties and the Warranties tab is not displayed.
- Serialized Retail Products designated as a Loaner cannot have warranties and the Warranties tab is not displayed.
- A serialized Retail Product does not require a warranty.
- A warranty is assigned to the retail product based on inventory status.
- A warranty is not required for each inventory status.
- Inventory status/warranty combinations are assigned to a serialized Retail Product.
- An inventory status can have only one warranty associated with it.
- A warranty can be associated with multiple inventory statuses.

For example, the SAM142 handset with an inventory status of ***New*** may have a 90-day warranty, while the SAM142 handset with an inventory status of ***Used*** may have a 30-day warranty. In this case, the MOT100 handset has two warranties assigned to it.

To assign a warranty to a serialized Retail Product:

Click the Warranties tab. You may need to click the left or right arrow to see the tab. ![Left Right Arrows](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/68844(1).png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A04%3A55Z&se=2026-11-14T12%3A04%3A55Z&sr=c&sp=r&sig=CsMtuiZFQVN5CiziVU%2BA%2Bt%2BXkEN3U%2B5u69kt96nbxeY%3D)

![Edi tRetai lProduct Warranties](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/68847(1).png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A04%3A55Z&se=2026-11-14T12%3A04%3A55Z&sr=c&sp=r&sig=CsMtuiZFQVN5CiziVU%2BA%2Bt%2BXkEN3U%2B5u69kt96nbxeY%3D)
- Right-click in the list and select **Assign Warranty**. This displays the following form:.

![Assign Warranty To Retail Product Spec Form](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/68850(1).png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A04%3A55Z&se=2026-11-14T12%3A04%3A55Z&sr=c&sp=r&sig=CsMtuiZFQVN5CiziVU%2BA%2Bt%2BXkEN3U%2B5u69kt96nbxeY%3D)
- Select the Inventory Status from the drop-down list.
- Select (highlight) the warranty you want to associate with that status.
- Click **OK**.
- Repeat for each Inventory Status that needs a warranty.

> [!NOTE]
> Note
> 
> Once a warranty has been associated with an Inventory Status, that Inventory Status is no longer displayed in the drop-down list. If you need to change the warranty for an Inventory Status, you must remove the row displaying that Status/Warranty combination and assign the desired warranty following the steps above. See [Removing a Status/Warranty Combination from a Retail Product](/v1/docs/removing-a-status-warranty-combination-from-a-retail-product).