---
title: "Working with E-Pay Accounts"
slug: "working-with-e-pay-accounts"
updated: 2026-07-14T18:30:19Z
published: 2026-07-14T18:30:19Z
canonical: "help.idibilling.com/working-with-e-pay-accounts"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Working with E-Pay Accounts

> [!WARNING]
> Warning
> 
> Customer Care complies with PCI 3.0 requirements.

> [!WARNING]
> Warning
> 
> All screens that users enter and process credit card numbers are pages created and hosted by Authorize.NET. Credit Card numbers never interact with software written or maintained by IDI.

To access E-Pay Accounts via the ***Customer*** menu choose **Billing** > **E-Pay Accounts**.

**(Show picture)**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/83989.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A41%3A52Z&se=2026-11-14T11%3A41%3A52Z&sr=c&sp=r&sig=JRq8Py6Mi%2FtDFZbxDoHBlcQ26Toi8CkL9A1dmjHSDRQ%3D)

Click on an account to view the details. . Recent transactions for that account are displayed below the account details. Click **View All** to view all transactions.

**(Show picture)**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/77001.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A41%3A52Z&se=2026-11-14T11%3A41%3A52Z&sr=c&sp=r&sig=JRq8Py6Mi%2FtDFZbxDoHBlcQ26Toi8CkL9A1dmjHSDRQ%3D)

#### Status Indicators

Status indicators on the summary record, and in the top right corner indicate the status of the E-Pay account.

**(Show picture)**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/83990.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A41%3A52Z&se=2026-11-14T11%3A41%3A52Z&sr=c&sp=r&sig=JRq8Py6Mi%2FtDFZbxDoHBlcQ26Toi8CkL9A1dmjHSDRQ%3D)

Status icons on the summary record:

- ***green check mark*** - active account with no end date
- ***yellow check mark -*** active account with pending end date
- ***blue refresh icon*** - active account set for recurring billing
- ***grey refresh icon*** - account was configured for recurring billing in the past or in the future
- ***red X*** - inactive account
- ***red lock*** - terminated Account

Accounts that have an end-date more than 3 months in the future are displayed as Active (Green Check).

The details status indicator displays how much remaining time is left on an account that ends within 3 months.

**(Show picture)**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/77005.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A41%3A52Z&se=2026-11-14T11%3A41%3A52Z&sr=c&sp=r&sig=JRq8Py6Mi%2FtDFZbxDoHBlcQ26Toi8CkL9A1dmjHSDRQ%3D)

> [!NOTE]
> Note
> 
> An account is considered ***Terminated*** when it does not have a payment token or an encrypted bank account number associated to it.

#### Restricting Payment Methods for Customers in Bad Standing

You can flag accounts with a history of bad check writing. Flagged customer accounts are not allowed to make ACH (checking/savings) payments through Desktop Client, Customer Care, and OnlineBill. These customers, can only use guaranteed funds for payments (i.e. cash or approved credit card transactions). This can help reduce returned check fees. For more on this see [Blocking ACH Payments for Customers in Bad Standing](/v1/docs/limiting-payment-options-for-bad-check-writers-1).

#### E-Pay Actions

- [Add a Bank Account](/v1/docs/add-a-bank-account)
- [Add a Credit Card Account](/v1/docs/add-a-credit-card-account)
- [Edit an Account](/v1/docs/edit-a-bank-or-credit-card-account)
- [Make a Payment](/v1/docs/make-a-payment-bank-or-credit-card)
- [Terminate an Account](/v1/docs/terminate-an-account)
- [Activate/Deactivate an Account](/v1/docs/activate-deactivate-an-account)
- [Issue a Credit](/v1/docs/issue-a-credit)
- [Opting Out of E-Pay Notifications](/v1/docs/opting-out-of-e-pay-notifications)

**Configuration Note: Hiding E-Pay Actions in Environments that are not Configured**

E-Pay action buttons ***(New, Make Payment, Issue Credit, etc,)*** are not displayed in environments that do not have payment gateway information configured.

When the Admin Console setting, **Allow ACH Batch Transactions** is enabled, the options for creating Bank accounts and Bank account transactions will be visible.