---
title: "Working with Disputes"
slug: "working-with-disputes"
updated: 2026-07-14T20:28:29Z
published: 2026-07-14T20:28:38Z
canonical: "help.idibilling.com/working-with-disputes"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Working with Disputes

This functionality lets you view, open, edit and close disputes for selected invoice items and usage charges. When you open a dispute you can make a journal entry or open a follow-up to document the dispute as required.

> [!NOTE]
> Note
> 
> The ability to open, edit, close, and re-open a dispute requires the new Manage Disputes permission. This permission has been added to the Customer Care Admin role.

#### Accessing Disputes

You can access disputes from either of three areas in Customer Care:

- The **ALERTS** tab on the Account Summary provides an indication of and link to open disputes.

**(Show Picture)**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/83576.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A42%3A55Z&se=2026-11-14T11%3A42%3A55Z&sr=c&sp=r&sig=leHkX2QrlSZpyzKAd52gBheXeqOCWC8dIPf1cLn9QHc%3D)

Clicking the link takes you to the Disputes page for the account where you can view all open and closed disputes.
- Another path to the Disputes page is via the **Billing** menu (**Billing** > **Disputes**).

**(Show Picture)**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/83988.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A42%3A55Z&se=2026-11-14T11%3A42%3A55Z&sr=c&sp=r&sig=leHkX2QrlSZpyzKAd52gBheXeqOCWC8dIPf1cLn9QHc%3D)
- Invoices with disputes have a blue info indicator on the top left portion of the page. Clicking the info icon opens the Disputes page with invoice-specific disputes by default.

**(Show Picture)**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/84301.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A42%3A55Z&se=2026-11-14T11%3A42%3A55Z&sr=c&sp=r&sig=leHkX2QrlSZpyzKAd52gBheXeqOCWC8dIPf1cLn9QHc%3D)

You can view items in dispute on an invoice by navigating to the Details view for a selected charge. Open disputes are indicated by an amber icon (![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/83687.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A42%3A55Z&se=2026-11-14T11%3A42%3A55Z&sr=c&sp=r&sig=leHkX2QrlSZpyzKAd52gBheXeqOCWC8dIPf1cLn9QHc%3D) ). Closed disputes are indicated in grey.

**(Show Picture)**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/84302.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A42%3A55Z&se=2026-11-14T11%3A42%3A55Z&sr=c&sp=r&sig=leHkX2QrlSZpyzKAd52gBheXeqOCWC8dIPf1cLn9QHc%3D)

Hover text indicates the disputed amount.

**(Show Picture)**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/83592.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A42%3A55Z&se=2026-11-14T11%3A42%3A55Z&sr=c&sp=r&sig=leHkX2QrlSZpyzKAd52gBheXeqOCWC8dIPf1cLn9QHc%3D)

#### Creating and Managing Disputes

> [!NOTE]
> Note
> 
> The ability to open, re-open, edit, or close,a dispute requires the new Manage Disputes permission. This permission has been added to the Customer Care Admin role.

You can open a dispute for one or more items via

- [An Invoice](https://help.idibilling.com/docs/opening-a-dispute-from-the-invoice)
- [The Usage Page](https://help.idibilling.com/docs/opening-a-dispute-from-the-usage-details-view)

From a customer's Disputes page, you can

- [Close a Dispute](https://help.idibilling.com/docs/closing-a-dispute)
- [Edit a Dispute](https://help.idibilling.com/docs/editing-a-dispute)
- [Manage Journals and Follow-ups](https://help.idibilling.com/docs/managing-journals-and-follow-ups)
- [Re-open a Closed Dispute](https://help.idibilling.com/docs/re-opening-a-closed-dispute)
- [Add Adjustments and Reversals](https://help.idibilling.com/docs/adjustments-and-reversals)