---
title: "Working with Auto Renewal"
slug: "working-with-auto-renewal"
updated: 2026-08-10T20:22:07Z
published: 2026-08-10T20:22:07Z
canonical: "help.idibilling.com/working-with-auto-renewal"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Working with Auto Renewal

With auto-renewal, customers have their AdvancePay plans and products renewed automatically as long as they have an established E-Pay account.

Auto-renewal does not involve a credit check which makes it attractive to a certain customer base.

An active E-Pay account is eligible for auto-renewal if the account:

- is assigned a credit card (not LEC nor bank)
- has an account description of Recurring

How Auto-Renewal Works

- The customer chooses to re-purchase a specific AdvancePay product (plan or feature on a designated service) that is noted with a Favorite Price Point and has a current (unit) balance that is below the defined threshold. A favorite price point is a default price assigned to an AdvancePay product for the purpose of auto renewal
- When this balance falls below the defined threshold, the customer's account is charged for a re-purchase of the designated AP product.

Credit checks are not performed with auto renewals, thus making this option attractive to a specific customer base.
  - is assigned a credit card (not LEC nor bank)
  - has an account description of Recurring

Auto Renewal allows you to designate an AdvancePay services(s) that are eligible for auto-renewal via scheduled jobs.

> [!NOTE]
> Note
> 
> Auto-Renew requires an active recurring E-Pay credit account. You may be required to create a new E-Pay account or reactivate an existing E-Pay account if one does not already exist.

You will not be able to renew any AdvancePay services that are not associated with a 'Favorite' price point.

![AdvPayProdDetail](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/61381.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A54Z&se=2026-11-14T11%3A49%3A54Z&sr=c&sp=r&sig=rs8z3CUWTKfreZGh8FPdEmua8E8v%2BT9FIo7Y1wFJYxM%3D)

> [!NOTE]
> Note
> 
> You can only check or uncheck a service number that has a favorite price point specified. A favorite price point is a default price assigned to an AdvancePay product for the purpose of auto renewal