---
title: "Working with AdvancePay Accounts"
slug: "working-with-advancepay-accounts"
updated: 2026-07-14T16:04:57Z
published: 2026-07-14T16:04:57Z
canonical: "help.idibilling.com/working-with-advancepay-accounts"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Working with AdvancePay Accounts

Customer Care lets you view and manage AdvancePay products on accounts.

#### Order History

The Order History page (**Orders** > **Order History**) lets you view AdvancePay transaction histories. You can view AdvancePay transaction histories on the ***Features*** tab. AdvancePay products that have been added, disconnected, or modified on an order now have row entries in the ***Features*** table.

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/90385.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A43%3A07Z&se=2026-11-14T11%3A43%3A07Z&sr=c&sp=r&sig=U%2F77FUK8SEZhsG4itOOyrC2OuTv%2BIXU5SG68Se9cdBM%3D)

Also, the ***Retail*** tab lists AdvancePay products, their respective Price Points, and any applicable retail discounts.

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/90386.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A43%3A07Z&se=2026-11-14T11%3A43%3A07Z&sr=c&sp=r&sig=U%2F77FUK8SEZhsG4itOOyrC2OuTv%2BIXU5SG68Se9cdBM%3D)

#### Services and Features

AdvancePay products under services are displayed when viewing Services and Features on an account in Customer Care (**Services** > **Services and Features**).

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/90387.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A43%3A07Z&se=2026-11-14T11%3A43%3A07Z&sr=c&sp=r&sig=U%2F77FUK8SEZhsG4itOOyrC2OuTv%2BIXU5SG68Se9cdBM%3D)

> [!NOTE]
> Note
> 
> Price points are retail products; therefore, they are not presented in this view.

Upon clicking an AdvancePay product, the details section displays information related to the selected item.

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/90388.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A43%3A07Z&se=2026-11-14T11%3A43%3A07Z&sr=c&sp=r&sig=U%2F77FUK8SEZhsG4itOOyrC2OuTv%2BIXU5SG68Se9cdBM%3D)

The Start Date, End Date, Billing Status and Favorite Price Point can also be edited from here.

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/90389.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A43%3A07Z&se=2026-11-14T11%3A43%3A07Z&sr=c&sp=r&sig=U%2F77FUK8SEZhsG4itOOyrC2OuTv%2BIXU5SG68Se9cdBM%3D)

#### AdvancePay Renewal

This is done via the AdvancePay Renewal page (**Account** > **AdvancePay Renewal**).

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/90390.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A43%3A07Z&se=2026-11-14T11%3A43%3A07Z&sr=c&sp=r&sig=U%2F77FUK8SEZhsG4itOOyrC2OuTv%2BIXU5SG68Se9cdBM%3D)