---
title: "Viewing Trouble Ticket Follow-ups"
slug: "viewing-trouble-ticket-follow-ups"
updated: 2026-08-10T20:23:11Z
published: 2026-08-10T20:23:11Z
canonical: "help.idibilling.com/viewing-trouble-ticket-follow-ups"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Viewing Trouble Ticket Follow-ups

To view the follow-ups for a trouble ticket:

1. From either the View Trouble Ticket or Edit Trouble Ticket window, click the **Journals** tab. This displays all follow-ups and journal entries for the Trouble Ticket.

**(Show picture)**

![EditTrouble_JournalsTab](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/60586.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A12%3A35Z&se=2026-11-14T12%3A12%3A35Z&sr=c&sp=r&sig=Zdtf8ORn8kagMulxPB1gicXub2Ac8mHKKjEjEUHtyQQ%3D)
2. To view the details for a follow-up, right-click on the follow-up and select:
  - **Edit**, if the follow-up is open. This displays the Edit Follow-Up window.
  - **View Follow-Up**, if the follow-up is closed. This displays the View Follow-Up window.