---
title: "Viewing the Suspend Date, Reason and Icon"
slug: "viewing-the-suspend-date-reason-and-icon"
updated: 2026-08-10T20:16:38Z
published: 2026-08-10T20:16:38Z
canonical: "help.idibilling.com/viewing-the-suspend-date-reason-and-icon"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Viewing the Suspend Date, Reason and Icon

Both the Suspend Date and Suspend Reason are displayed on the **Main** tab of the Service Number window. In the Customer window, the Suspend Reason is displayed on the **Account Detail** tab and the icon is displayed on the header.

Icons indicate when:

- The entire account for this customer has been suspended, hotlined or redirected. To see the date the customer was suspended, hotlined or redirected; click the icon.
- One or more services for this customer have been suspended, hotlined or redirected. To see how many services are suspended, hotlined or redirected; click the icon.

To view the Suspend details:

1. Click the **Account Detail** tab in the Customer window.

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/29938.wmf?sv=2026-02-06&spr=https&st=2026-11-14T10%3A52%3A42Z&se=2026-11-14T11%3A52%3A42Z&sr=c&sp=r&sig=FOzt73jfetYXQRylbqcd2ZDvzHcxiOxMQzuIVNJyeq4%3D)
2. For more information on the reason for suspension, click on the hyperlink in the Suspend Reason field.

OR

Right-click on a service and click **Edit** to display the Service Number window.

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/29939.wmf?sv=2026-02-06&spr=https&st=2026-11-14T10%3A52%3A42Z&se=2026-11-14T11%3A52%3A42Z&sr=c&sp=r&sig=FOzt73jfetYXQRylbqcd2ZDvzHcxiOxMQzuIVNJyeq4%3D)