---
title: "Viewing Retail History on an Account"
slug: "viewing-retail-history-on-an-account"
updated: 2026-07-15T17:11:51Z
published: 2026-07-15T17:11:51Z
canonical: "help.idibilling.com/viewing-retail-history-on-an-account"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Viewing Retail History on an Account

Customer Care provides a history of retail transactions on a account.

To display the Retail History page choose the **Orders** > **Retail History** option from the Customer menu.

**(Show Picture)**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/86319.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A43%3A43Z&se=2026-11-14T11%3A43%3A43Z&sr=c&sp=r&sig=yQD%2FvkvqslwlXtiI4fpTdTvh2gFuGqMr5TD83plFVrI%3D)

For each transaction the Retail History view shows receipt number (Description), SKU, Quantity, Total (charge), Type of transaction, Finalized Date and Tender.

**(Show Picture)**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/86320.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A43%3A43Z&se=2026-11-14T11%3A43%3A43Z&sr=c&sp=r&sig=yQD%2FvkvqslwlXtiI4fpTdTvh2gFuGqMr5TD83plFVrI%3D)

You can use the search field to filter the list to show transactions that match an exact or partial entry for receipt number.

**(Show Picture)**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/86064.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A43%3A43Z&se=2026-11-14T11%3A43%3A43Z&sr=c&sp=r&sig=yQD%2FvkvqslwlXtiI4fpTdTvh2gFuGqMr5TD83plFVrI%3D)

Selecting a transaction from the list presents the transaction details on the right-hand side. The details **View** menu provides three options:

- **Details (Transaction Summary)**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/86321.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A43%3A43Z&se=2026-11-14T11%3A43%3A43Z&sr=c&sp=r&sig=yQD%2FvkvqslwlXtiI4fpTdTvh2gFuGqMr5TD83plFVrI%3D)

**Starting Codes**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/86076.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A43%3A43Z&se=2026-11-14T11%3A43%3A43Z&sr=c&sp=r&sig=yQD%2FvkvqslwlXtiI4fpTdTvh2gFuGqMr5TD83plFVrI%3D)

**Tax Details**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/86074.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A43%3A43Z&se=2026-11-14T11%3A43%3A43Z&sr=c&sp=r&sig=yQD%2FvkvqslwlXtiI4fpTdTvh2gFuGqMr5TD83plFVrI%3D)

**Tender Details**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/86323.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A43%3A43Z&se=2026-11-14T11%3A43%3A43Z&sr=c&sp=r&sig=yQD%2FvkvqslwlXtiI4fpTdTvh2gFuGqMr5TD83plFVrI%3D)

#### Expanding a Transaction - Product & Discount Details

You can expand a transaction to show its line items.

**(Show Picture)**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/86325.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A43%3A43Z&se=2026-11-14T11%3A43%3A43Z&sr=c&sp=r&sig=yQD%2FvkvqslwlXtiI4fpTdTvh2gFuGqMr5TD83plFVrI%3D)

When you expand a transaction to show the line items, selecting an item displays the item’s details in the right panel.

**Product Details view**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/86326.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A43%3A43Z&se=2026-11-14T11%3A43%3A43Z&sr=c&sp=r&sig=yQD%2FvkvqslwlXtiI4fpTdTvh2gFuGqMr5TD83plFVrI%3D)

**Discount Details view**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/86327.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A43%3A43Z&se=2026-11-14T11%3A43%3A43Z&sr=c&sp=r&sig=yQD%2FvkvqslwlXtiI4fpTdTvh2gFuGqMr5TD83plFVrI%3D)