---
title: "Viewing Line Card Routes"
slug: "viewing-line-card-routes"
updated: 2026-08-10T20:15:21Z
published: 2026-08-10T20:15:21Z
canonical: "help.idibilling.com/viewing-line-card-routes"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Viewing Line Card Routes

You can view the routes on a line card from a customer record (see [Viewing a Line Card](/v1/docs/viewing-a-line-card)). If you want to find routes associated with multiple customers, you can use the Line Card Route Search.

1. From the **Applications** menu, select **Customer Management > Line Card Route Search**. This displays the Line Card Route Search window.

![LineCardRouteSearchDialog](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/23989.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A12%3A22Z&se=2026-11-14T12%3A12%3A22Z&sr=c&sp=r&sig=O6bbg5U4tlWU0kHrmFr%2FEaQ4oIDMFM7nKDnvXzcJbM4%3D)

The Line Card Route Search has the following search options.

| Account Number | Customer account number. Accepts wildcards. |
| --- | --- |
| Customer Name | Customer name. Accepts wildcards. |
| Service Number | Service number associated with the route. |
| Order ID | Order number associated with the line card. |
| Service Address |
| Street Number From / To | Number or range of the route's street address. (Does not accept wildcard characters.) |
| Street | Name of the route's service address street. |
| City / State / Zip | Name of the city, the 2-letter designation of the state, and/or the Zip Code of the route. |
| (additional criteria) |
| Service Type | Type of service associated with the route. |
| Line Card Type | Kind of line card associated with the route. |
| Route Status | Status of the route. |
| Equipment Type | Type(s) of equipment from the list. |
| Equipment Status | Status(es) of the equipment from the list. |
| Wire Center | Name of the wire center(s) from the list. > [!NOTE] > Note: > > List contains only those centers that have related equipment. |
2. Enter the search criteria and click **Search**. This displays the Line Card Route Search Results data table.

Or

Click **Clear** to remove the search criteria. All routes are displayed if you click **Search**.

![LineCardRouteSearchResults](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/23990.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A12%3A22Z&se=2026-11-14T12%3A12%3A22Z&sr=c&sp=r&sig=O6bbg5U4tlWU0kHrmFr%2FEaQ4oIDMFM7nKDnvXzcJbM4%3D)

The Line Card Route Search Results contains the following information.

| Route ID | System identifier of the route. |
| --- | --- |
| Service Number | Service number associated with the route. |
| Service Type | Type of service associated with the route. |
| Line Card Type | Kind of line card associated with the route. |
| Service Address | Address associated with the route. |
| Route Status | Current status of the route. |
| Account Number | Customer account number associated with the route. |
| Customer Name | Customer name. |
| Location | Location description of the route. |
| Order ID | Order number associated with the line card. |

The shortcut menu contains the following options.

| View Customer | Opens the Summary tab of the customer account record. |
| --- | --- |
| View Line Card | Opens the Line Card associated with the selected route. |
| View Service | Opens Catalog Items tab of the customer account record and highlights the service number associated with the route. |

The Actions button provides the following option.

| View Equipment Grid | Equipment Grid by Line Card Route. You may want to filter the line card route search results before viewing the equipment grid. |
| --- | --- |