---
title: "Viewing Journal Entries, Follow-Ups, and Trouble Tickets"
slug: "viewing-journal-entries-follow-ups-and-trouble-tickets-1"
updated: 2026-08-10T20:22:58Z
published: 2026-08-10T20:22:58Z
canonical: "help.idibilling.com/viewing-journal-entries-follow-ups-and-trouble-tickets-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Viewing Journal Entries, Follow-Ups, and Trouble Tickets

Journal entries, follow-ups, and trouble tickets can be viewed for each order.

1. From the **Orders** tab, right-click on the desired order and select **View > Journals**. This displays the Journals for Order # window.

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/12626.bmp?sv=2026-02-06&spr=https&st=2026-11-14T11%3A05%3A08Z&se=2026-11-14T12%3A05%3A08Z&sr=c&sp=r&sig=jTvI6bJxbsCM1dSKqMWQeJGXVlXBDF02C1srnqblHRs%3D)

The Journals for Order # window provides the following information:

| ID | Displays the ID for the journal. The ID is system-generated. |
| --- | --- |
| Journal Class | Further defines the type of journal. |
| Journal Type | Further defines the journal type based on the class. |
| Reference To | The parent object such as Order number or Customer account number. |
| Description | The first few words of the description of the journal that was entered. |
| Assigned To | The customer service rep that the journal is assigned to. |
| Action Date | Displays the follow-up date for the journal type. |
| Journal Status | Displays the status of the journal. |
| Entered By | The ID of the individual who created the journal. |
| Entry Date | The date the journal was entered into the system. |
| Close Date | The date the journal was closed. |
| Closed By | The ID of the individual who closed the journal. |

> [!NOTE]
> Note
> 
> You can add or edit journal entries and follow-ups, in addition to trouble tickets, which can also be closed. You can also move journal entries and follow-ups within the customer account.