---
title: "Viewing Global Trouble Ticket Follow-Ups"
slug: "viewing-global-trouble-ticket-follow-ups"
updated: 2026-08-10T20:23:05Z
published: 2026-08-10T20:23:05Z
canonical: "help.idibilling.com/viewing-global-trouble-ticket-follow-ups"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Viewing Global Trouble Ticket Follow-Ups

To view the follow-ups assigned to particular Global trouble ticket:

1. From the Edit Global Trouble Ticket window, click the **Journals** tab. This displays all follow-ups and journal entries associated with that Global trouble ticket.
2. To view the details for a particular follow-up, right-click on the follow-up and select:
  - **Edit**, if the follow-up is open. This displays the Edit Follow-Up window.
  - **View**, if the follow-up is closed. This displays the View Follow-Up window.