---
title: "Viewing Existing Services"
slug: "viewing-existing-services"
updated: 2026-08-10T20:16:10Z
published: 2026-08-10T20:16:10Z
canonical: "help.idibilling.com/viewing-existing-services"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Viewing Existing Services

Selecting **View Exisiting Services** from the **Actions** button opens the View Exisiting Services window.

**(Show picture)**

![ViewExistingServices](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/58493.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A19%3A50Z&se=2026-11-14T12%3A19%3A50Z&sr=c&sp=r&sig=UXrDjjDhcJNVz6roPaURCb1g0eGIN6yA%2BmB1nCcbx0M%3D)

From this window, you can see a list of the customer's exisitng services and disconnect features belonging to each service. The View Exisiting Services window is divided into two sections, the list of service numbers and a list of each selected service's features. Click a service number to display its features in the lower section.

#### Service Number List (upper section of the window)

**Service Number**

The 10-digit telephone number or the circuit ID of the service.

**Handset**

Description of the handset associated with the service.

**Current Plan**

Name of the Plan currently assigned to the service.

**Name**

The name of the person assigned to the service number.

**Department**

Name of the department associated with the service.

**Equipment ID**

The ESN or MEID associated with the service's handset.

#### Selected Service's Features (lower section of the window)

**SKU**

The SKU is the identifier of the item as defined in the Product Catalog.

**Feature Name**

Description of the SKU.

**Charge**

Amount charged to the customer for the feature.

**Qty.**

Quantity of items of the related SKU.

**Freq.**

How frequently the feature is charged, such as Monthly or Weekly.

**Billing Status**

Billing Status of the feature (Billing or Not Billing)

**Start Date**

Date the feature became active.

**Provisioning Company**

Name of the service provider associated with this feature, if applicable.

**USOC**

Universal Service Order Code for the feature.

**TCSI**

Transaction Codes Status Indicator, if applicable.

**Service Num**

The 10-digit telephone number or the circuit ID of the service.

**End Date**

Date the feature was disconnected.

See also:

Disconnecting a Feature of the Selected Service

**Permissions**

Enabled: Lets you see a list of the customer's existing service numbers.

Disabled: **View Existing Service** is not displayed on the Actions menu of a Make Sale or Make Sales Request.

Children

**Disconnect Features**

Enabled: Lets you disconnect a service's feature from the View Existing Services window.

Disabled: **Disconnect** is not displayed on the shortcut menu of a service's feature.