---
title: "Viewing Customer Warranties"
slug: "viewing-customer-warranties"
updated: 2026-08-10T20:23:30Z
published: 2026-08-10T20:23:30Z
canonical: "help.idibilling.com/viewing-customer-warranties"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Viewing Customer Warranties

If the customer has purchased a serialized retail product with associated warranties, you can see a list of those warranties.

1. Open the customer record.
2. From the customer's View menu, select **Warranties**. This displays the list of the customers warranties.

This window includes the following information:

| Service Number | Service number associated with the serialized retail product containing the warranty. |
| --- | --- |
| SKU | Retail product's SKU. |
| SKU Description | Retail product's description. |
| Equipment ID | Retail products serial number. |
| Receipt Number | POS receipt number for the sale of the retail product. |
| Finalized Date | Date the warranty went into effect. |
| Warranty Name | Name of the warranty as set up in Product Catalog. |
| Warranty Expiration Date | Date the warranty expires. |
| Warranty Term | Length of the warranty in days. |
| Warranty Description | Description of the warranty as set up in Product Catalog. |
| Warranty Terms and Conditions | Text of the warranties terms and conditions. |