---
title: "Viewing Audit Logs in Customer Care"
slug: "viewing-audit-logs-in-customer-care"
updated: 2026-07-30T13:56:46Z
published: 2026-08-11T11:53:57Z
canonical: "help.idibilling.com/viewing-audit-logs-in-customer-care"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Viewing Audit Logs in Customer Care

In Customer Care you can display audit log entries for a customer (Customer Summary page), service or feature (Services and Features page or Service Details page). No special permissions are needed for viewing Audit Logs in Customer Care. Entries are pre-filtered for the object being viewed.

There is no date range limit; all entries will be returned.

To view the Audit Log, click the associated icon.

**Show Picture**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/82848.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A04%3A34Z&se=2026-11-14T12%3A04%3A34Z&sr=c&sp=r&sig=XT633knGhhrpuBBWhkRpZcSYHdtOAnKSk1xWs8WrUiI%3D)

The audit log entries are opened in a new tab; however, you will still be in the Customer Care module.

The audit log entries for child object will not be displayed by default; however, you have the option to include them Search/filter parameters are available to refine the results. Options to view related entries and view audit log details for a specific entry are provided at the far right.

**Show Picture**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/82851.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A04%3A34Z&se=2026-11-14T12%3A04%3A34Z&sr=c&sp=r&sig=XT633knGhhrpuBBWhkRpZcSYHdtOAnKSk1xWs8WrUiI%3D)