---
title: "Viewing a Customer's Directory Listing"
slug: "viewing-a-customer-s-directory-listing"
updated: 2026-08-10T20:22:13Z
published: 2026-08-10T20:22:13Z
canonical: "help.idibilling.com/viewing-a-customer-s-directory-listing"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Viewing a Customer's Directory Listing

You can view all directory listings associated with a customer in one window, or each directory listing individually.

- To view all directory listings associated with a customer:

This window displays all configured directory listings and includes directory listings assigned at the customer level and at the service level.

> [!NOTE]
> Note
> 
> You can export the information from this window via Record Status Bar and Record Export .
  - Open the customer's account.
  - From the customer's View menu, select **View Directory Listings**.
- To view a directory listing assigned at the customer level:
  - Open the customer's account.
  - Click the Features tab.
  - Right-click the directory listing feature and select **View > Directory Listing**.
- To view a directory listing assigned at the customer level:

The following shortcut menu options are available from this window:

| View Directory Listing | Opens the directory listing (See Viewing a Customer-level Listing or Viewing a Service-Level Listing.) |
| --- | --- |
| Delete Directory Listing | After a confirmation message, removes the listing information from the product. > [!NOTE] > Note > > The directory listing product is still assigned to the customer/service, but the listing information is removed. You can configure the listing information in the product, if necessary. |
| Show Unmasked Listing Number | Displays the Customer Account Number, the Customer Name, and the Listing Number if it is populated for the customer/service. |
  - Open the customer's account.
  - Click the Services tab.
  - Right-click the directory listing assigned to the service and select **View > Directory Listing**.

The Directory Listings window includes the following information (depending on the method).

| Account Number | Customer's account number as assigned when the account was created. |
| --- | --- |
| Customer Name | Customer's name as entered when the account was created. |
| Service Number | Phone number, if the directory listing product is assigned to a Service. If it is assigned at the account level, this field is blank.. |
| Service Description | Type of service from Product Catalog if the directory listing product is assigned to a Service. If it is assigned at the account level, this field is blank.. |
| SKU | Unique ID of the directory listing product. |
| SKU Description | The description from Product Catalog. |
| Start Date | Date the directory listing product was assigned. |
| End Date | Date the directory listing product was disconnected. |
| Status | This is a derived value and displays "Active" if the directory listing product's End Date is NULL or greater than the current date. Otherwise, "Inactive" is displayed. > [!NOTE] > Note > > Status is not dependent on Start Date. |
| Listing Name | Name entered when the directory listing was assigned. |
| Listing Number | If Listing Type is set to Non-published, then ten asterisks ("**********") are displayed instead of the Listing Number. Otherwise, the Listing Number is displayed. |
| Listing Type | Type of listing. System-defined Listing Types: ***Published***, ***Non-published***. |
| Listing Activity Indicator | Indicator selected when the directory listing was assigned. |
| Type of Account | Account type selected selected when the directory listing was assigned. |
| Record Type | Record type selected when the directory listing was assigned. |
| Alpha Listing Identifier Code | Code entered when the directory listing was assigned. |
| Standard Industry Classification | Classification entered when the directory listing was assigned. |
| Dual Names in Listing | Indicates whether dual names are included in the listing (True) or not (False). |
| Listing Name Placement | Name placement selected when the directory listing was assigned. |
| Position of Listing | Position entered when the directory listing was assigned. |
| Non Standard Number | Number entered when the directory listing was assigned. |
| Designation | Designation entered when the directory listing was assigned. |
| Omit Address From Listing | Indicates whether the address is omitted from the listing (True) or is included in the listing (False). |
| Listing Address | All of the Listing Address fields, with each field separated by a space. |
| Style Code | Code selected when the directory listing was assigned. |
| Header Telephone Number | Number entered when the directory listing was assigned. |
| Degree of Indent | Degree entered when the directory listing was assigned. |
| Level of Indent | Level entered when the directory listing was assigned. |
| Yellow Page Heading Code | Code entered when the directory listing was assigned. |
| Designer Listing | Designer Listing selected when the directory listing was assigned. |
| Omit from Direct Mail List | Whether this listing is omitted from the direct mail list (True) or included in the list (False). |
| TDD Indicator | TDD indicator selected when the directory listing was assigned. |
| Placement Override | Placement override selected when the directory listing was assigned. |
| Directory Name | Foreign/secondary listing directory name entered when the directory listing was assigned. |
| Directory Subsection | Foreign/secondary listing subsection entered when the directory listing was assigned. |
| Listing Text Type | Text type selected when the directory listing was assigned. |
| Line of Text | Test entered when the directory listing was assigned. |
| Line of Text Reference Number | Reference number entered when the directory listing was assigned. |
| Hide Non-published Numbers | ***Selected***: Numbers with a Listing Type of ***Non-published*** are not displayed. ***Cleared***: Numbers with a Listing Type of ***Non-published*** are displayed. |