---
title: "Verifying a PIN"
slug: "verifying-a-pin"
updated: 2026-08-10T20:22:52Z
published: 2026-08-10T20:22:52Z
canonical: "help.idibilling.com/verifying-a-pin"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Verifying a PIN

To verify a PIN:

- Open the customer's window.
- Either the PIN verification dialog displays automatically.

OR
- From the customer task bar, either click the Verify PIN icon ( ![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/44552.jpg?sv=2026-02-06&spr=https&st=2026-11-14T10%3A58%3A08Z&se=2026-11-14T11%3A58%3A08Z&sr=c&sp=r&sig=vOozCk3g8dN8xcdM%2FCUmLsr8cpWersCaXrHRijug37M%3D) ) or access the CPNI drop-down menu and select Verify PIN.
- The CPNI PIN Verification window is displayed.

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/44554.gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A58%3A08Z&se=2026-11-14T11%3A58%3A08Z&sr=c&sp=r&sig=vOozCk3g8dN8xcdM%2FCUmLsr8cpWersCaXrHRijug37M%3D)
- Ask the customer for the PIN that was provided and enter it in the PIN field.
- Click **Verify** to have the system look for a match.
  - **If the PIN is successfully verified,** "PIN verified successfully," message appears and the CPNI Information window is displayed, and additional security information may be captured at this time.
  - **If the customer-supplied PIN is not verified,** an error message may be displayed.

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/44307.gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A58%3A08Z&se=2026-11-14T11%3A58%3A08Z&sr=c&sp=r&sig=vOozCk3g8dN8xcdM%2FCUmLsr8cpWersCaXrHRijug37M%3D)
- Click **OK** in the PIN Verification Failure window.
- In the CPNI PIN Verification window, click **Remove PIN** to clear the PIN field.
- Click **Send PIN** to send another PIN to the customer.

The verification can be repeated after the customer receives it.