--- title: "Using the E911 File generation Wizard" slug: "using-the-e911-file-generation-wizard" updated: 2026-07-23T10:58:50Z published: 2026-08-10T20:23:40Z canonical: "help.idibilling.com/using-the-e911-file-generation-wizard" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.idibilling.com/llms.txt > Use this file to discover all available pages before exploring further. # Using the E911 File generation Wizard > [!NOTE] > Note > > E911 File generation requires the E911 batch Export permission. The E911 File Generation wizard is not a wizard in the traditional sense in that you do not necessarily advance through each page and click Finish to produce a result. Rather, you can use the wizard in several different ways: - Generate an E911 export file for a selected E911 Provider. This may also require you to approve batch records if your system is not set up to auto-approve on MSAG validation. - Manage individual batch records, for example resubmit an already sent record. To enter the wizard, from the Applications menu select **BackOffice Management > E911 > E911 File Generation**. This displays the E911 Provider Selection page listing the E911 Provider IDs you added to your system and their descriptions. ![E911FileGenerationProvider](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/25335(1).gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A58%3A13Z&se=2026-11-14T11%3A58%3A13Z&sr=c&sp=r&sig=dDE6JrOMg2cZDTmiA00GCkxn5nHIQK%2F82U1v1SbC9tA%3D) Select the E911 Provider you wish to work with and click **Next**. This displays the E911 Batch Selection page. The E911 Batch Selection Page displays status information for the selected E911 Provider's batches. ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/79954(1).png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A58%3A13Z&se=2026-11-14T11%3A58%3A13Z&sr=c&sp=r&sig=dDE6JrOMg2cZDTmiA00GCkxn5nHIQK%2F82U1v1SbC9tA%3D) | Batch ID | Unique system-defined identifier of the E911 Batch. | | --- | --- | | File Name | Name of the E911 file generated to send to the E911 Provider. | | Status | Lists the statuses of the E911 Batches. ***Errors:*** The E911 file encountered problems during creation. ***Resent:*** The E911 file from the selected batch has been generated more than once. ***Sending***: The system is in the process of generating the E911 file. ***Sent:*** The E911 file has been generated once. ***Unsent:*** The E911 Batch is still accepting E911 Batch Details. | | Detail Count | Number of E911 Batch Details in this batch. | | Not Ready Count | Number of E911 Batch Details that have not been approved and will not be included in the E911 update file. | | Unsent Count | Number of E911 Batch Details that have been approved and will be included in the E911 update file. | | Sent Count | Number of E911 Batch Details that have already been sent in an E911 update file. | | Sent Date | The date the E911 file was generated. | | User ID | The ID of the user who created the E911 Batch or generated the E911 file. | Use this page to evaluate the content of the batches listed and select a batch to work with. Typically, your concern will be with the unsent batch which contains the latest E911 Batch records for the selected E911 Provider. The ***Not Ready Count*** indicates the number of records that have not yet been approved. If you choose to create an E911 export file, these records will not be included in the file. The ***Unsent Count*** indicates the number of approved records that will be included in the export file. From here you can: - bulk approve all records in the batch by toggling them from Not Ready to Unsent ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/79934(1).png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A58%3A13Z&se=2026-11-14T11%3A58%3A13Z&sr=c&sp=r&sig=dDE6JrOMg2cZDTmiA00GCkxn5nHIQK%2F82U1v1SbC9tA%3D) - generate the E911 export file with the batch content as is. ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/79956(1).png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A58%3A13Z&se=2026-11-14T11%3A58%3A13Z&sr=c&sp=r&sig=dDE6JrOMg2cZDTmiA00GCkxn5nHIQK%2F82U1v1SbC9tA%3D) The E911 file is placed in the E911 Export folder on the server, and a new E911 Batch is created so new E911 Batch Detail records can be associated with it. Any Not Ready records in this batch will be included in the new batch and can be sent later. - Choose to view batch details by selecting a batch and clicking **Next**. This displays the E911 Batch Details page. The E911 Batch Details page displays status information for the individual batch records. ![E911FileGenerationBatchDetails](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/25381(1).gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A58%3A13Z&se=2026-11-14T11%3A58%3A13Z&sr=c&sp=r&sig=dDE6JrOMg2cZDTmiA00GCkxn5nHIQK%2F82U1v1SbC9tA%3D) | Batch Detail ID | The unique identifier of the E911 Batch Detail record. | | --- | --- | | Account Number | The customer's account number. | | Customer Name | The customer's name. | | Service Number | The Service Number to be sent to the E911 Provider. | | Status | The E911 Batch Detail Status. Valid statuses are Error, Not Ready, Resent, Sent, and Unsent. Records with Not Ready status will not be included in the E911 update file, and must be set to Unsent in order to be included. | | E911 Function Code | The code that tells the ALI what to do with the record. This code is set by the IDI platform. Insert: Adds the E911 Batch Detail record as a new service number/service address combination. Change: Makes a change to an existing service number/service address combination. Delete: Removes the service number/service address combination from the ALI database. Unlock: Releases the service number for another carrier to maintain. Used when the service number is being ported out. Migrate: Accepts the responsibility to maintain the service number belonging to a different carrier. Used when the service number is being ported in. | | E911 Class of Service | The kind of service that is making the emergency call, such as Residence, Business, Centrex, etc. | | E911 Type of Service | The category of the Equal Access service to help direct the emergency call to the proper PSAP, such as Not FX nor Non-Pub, Non-Pub, Non-Pub FX in E911 serving area, etc. | | House Number | The house or building number. | | House Number Suffix | The building number's suffix, such as 24**B** Main St. | | Direction Prefix | The directional indicator, such as N, S, NE, etc., that appears before the Street Name. | | Street Name | The street name from the service address. | | Street Type | The type of thoroughfare of the Street Name, such as ST, AVE, LN, etc. | | Direction Suffix | The directional indicator, such as N, S, NE, etc., that appears after the Street Name. | | Community Name | The community name from the service address. | | State | The state designation from the service address. | | Location | Additional information about the physical location of the service address. | | Exchange | The 4-digit code for the central office that would normally supply the dial tone for the service address if the service number is an FX. | | ESN | The Emergency Service Number to which 911 calls are to be directed. | | County ID | The county ID from the service address. This is usually a 4-character designation. | | Company ID | Your company's ID as provided by NENA. | | Source ID | Code that indicates whether data is part of the initial data base creation process or part of the daily update process. Daily update = blank, Initial Load = C | | Zip Code | The ZIP Code of the service address. | | Zip Plus 4 | The additional four ZIP Code digits of the service address. | | Customer Code (optional) | The code that uniquely defines the customer. | | TAR Code | The Taxing Area Rate Code associated with the service address. | | Create Date | The dated the E911 Batch Detail record was created. | | User ID | The ID of the user who created the E911 Batch or generated the E911 file. | Use this page to evaluate individual batch records and select a record to work with. The options available via the context menu differ based on the record's status. - If the record has a status of Not Ready or Unsent, you can use the menu to toggle the status. ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/79959(1).png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A58%3A13Z&se=2026-11-14T11%3A58%3A13Z&sr=c&sp=r&sig=dDE6JrOMg2cZDTmiA00GCkxn5nHIQK%2F82U1v1SbC9tA%3D) - If the record has already been sent, you can use this menu to resubmit, resubmit with a different function code, etc... ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/79962(1).png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A58%3A13Z&se=2026-11-14T11%3A58%3A13Z&sr=c&sp=r&sig=dDE6JrOMg2cZDTmiA00GCkxn5nHIQK%2F82U1v1SbC9tA%3D) Click **Finish** when you are through with the wizard. > [!NOTE] > Note > > You can use the **Back** button to return to previous pages in the wizard to make different selections.