---
title: "Updating a Ticket's Status"
slug: "updating-a-ticket-s-status"
updated: 2026-08-11T11:42:55Z
published: 2026-08-11T11:42:55Z
canonical: "help.idibilling.com/updating-a-ticket-s-status"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Updating a Ticket's Status

This dialog lets you change the ***Assigned*** user and or Ticket ***Status***. Make a new selection from the applicable drop down menu, or check Assign to Me to assign the Ticket to yourself..

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/84873.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A04%3A09Z&se=2026-11-14T12%3A04%3A09Z&sr=c&sp=r&sig=H3JTdHfJjYAq7hOQihN8D1WHdopJoFP58W1dR6ETf8Q%3D)

#### Cascading Parent Ticket Status to Child Tickets

When updating the status on a parent ticket, if one or more open child ticket exists, you will have an option to cascade the status update to the child tickets. To do this, check the **Update Status on Child Tickets** option in the dialog. When you check this option:

- Any open child tickets will be updated with the status of the parent ticket.
- When a parent ticket is resolved or closed the resolution type and resolution note will also cascade to child tickets.
- If the parent ticket is being updated to a closed status, the child tickets will also be closed.
- The Assigned user will not cascade to the child tickets.

> [!NOTE]
> Note
> 
> When no open child tickets exist, the Update Status on Child Tickets option is not displayed.

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/84872.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A04%3A09Z&se=2026-11-14T12%3A04%3A09Z&sr=c&sp=r&sig=H3JTdHfJjYAq7hOQihN8D1WHdopJoFP58W1dR6ETf8Q%3D)