---
title: "Update Ticket Status when Work Order is Completed"
slug: "update-ticket-status-when-work-order-is-completed"
updated: 2026-05-11T19:14:28Z
published: 2026-05-11T19:14:28Z
canonical: "help.idibilling.com/update-ticket-status-when-work-order-is-completed"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Update Ticket Status when Work Order is Completed

You can update a Ticket’s status when the associated Work Order is completed using the *Work Order Modified* workflow action. These two fields let you set up a trigger to update the ticket when the work order is completed.

- **Primary Link Reference Type**: This defines the type of object a work order is associated with.
- **Primary Link Reference ID**: This defines the ID of the object linked to the work order.

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