---
title: "Unlinking Child Trouble Tickets"
slug: "unlinking-child-trouble-tickets"
updated: 2026-08-10T20:22:00Z
published: 2026-08-10T20:22:00Z
canonical: "help.idibilling.com/unlinking-child-trouble-tickets"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unlinking Child Trouble Tickets

You can unlink a Child trouble ticket from its Parent trouble ticket. This is accomplished from either the Edit Trouble Ticket or View Trouble Ticket window.

To unlink a Child trouble ticket from its Parent trouble ticket:

1. Click the **Journals** tab in the Customer window.
2. Right-click on the Child trouble ticket, and select **View** (if Child trouble ticket is closed) or **Edit** (if Child trouble ticket is open).
3. From the View Trouble Ticket or Edit Trouble Ticket window, click the **Actions** button in the bottom left-hand corner of the window, and select **Unlink Parent Trouble**.

![UnlinkParentTT](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/23207.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A12%3A43Z&se=2026-11-14T12%3A12%3A43Z&sr=c&sp=r&sig=rBFU5ZbkHpl5mKBGiLxguPa0KMreFx4FNYkx95%2Br9%2BE%3D)

This unlinks the Child trouble ticket from its Parent trouble ticket and converts it back to a basic trouble ticket (not a Child or a Parent). The Parent Trouble field is cleared in the Edit/View Trouble Ticket window.

![UnlinkedTroubleTicket](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/23208.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A12%3A43Z&se=2026-11-14T12%3A12%3A43Z&sr=c&sp=r&sig=rBFU5ZbkHpl5mKBGiLxguPa0KMreFx4FNYkx95%2Br9%2BE%3D)
4. Click **Save** to close the Edit/View Trouble Ticket window and remove the Child status from the trouble ticket.