---
title: "Unlinking Child Stand Alone Trouble Tickets"
slug: "unlinking-child-stand-alone-trouble-tickets"
updated: 2026-08-10T20:22:32Z
published: 2026-08-10T20:22:32Z
canonical: "help.idibilling.com/unlinking-child-stand-alone-trouble-tickets"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unlinking Child Stand Alone Trouble Tickets

You can unlink a Child Stand Alone trouble ticket from its Parent trouble ticket from the Edit Stand Alone Trouble Ticket window:

To unlink a Child Stand Alone trouble ticket from its Parent trouble ticket:

1. From either the Stand Alone Trouble Tickets window or the trouble ticket Search Results window, right-click on the Child Stand Alone trouble ticket and select **View** (if Child trouble ticket is closed) or **Edit** (if Child trouble ticket is open).
2. Click the **Actions** button in the bottom left-hand corner of the window, and select **Unlink Parent Trouble**.

The Child Stand Alone trouble ticket is unlinked from its Parent trouble ticket and converted back to a basic Stand Alone trouble ticket (not a Child or a Parent). The Parent Trouble field is cleared in the Edit Stand Alone Trouble Ticket window.
3. Click **Save** to close the Edit Stand Alone Trouble Ticket window and remove the Child status from the Stand Alone trouble ticket.