---
title: "Unlinking Child Global Trouble Tickets"
slug: "unlinking-child-global-trouble-tickets"
updated: 2026-08-10T20:23:16Z
published: 2026-08-10T20:23:16Z
canonical: "help.idibilling.com/unlinking-child-global-trouble-tickets"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unlinking Child Global Trouble Tickets

You can unlink a Child Global trouble ticket from its Parent trouble ticket from the Edit Global Trouble Ticket window:

To unlink a Child Global trouble ticket from its Parent trouble ticket:

1. From either the Global Trouble Tickets or the trouble ticket Search Results window, right-click on the desired Child Global trouble ticket and select **View** (if Child trouble ticket is closed) or **Edit** (if Child trouble ticket is open).
2. Click the **Actions** button in the bottom left-hand corner of the window, and select **Unlink Parent Trouble**.

![UnlinkParentGlobalTT](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/23227.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A16%3A06Z&se=2026-11-14T12%3A16%3A06Z&sr=c&sp=r&sig=mssz1I6Wse3iAYvK7xw5EG2uaSF2a9P7dd%2BRSgrK36c%3D)

The Child Global trouble ticket is unlinked from its Parent trouble ticket and converted back to a basic Global trouble ticket (not a Child or a Parent). The Parent Trouble field is cleared in the Edit Global Trouble Ticket window.
3. Click **Save** to close the Edit Global Trouble Ticket window and remove the Child status from the Global trouble ticket.