---
title: "Trouble Tickets"
slug: "trouble-tickets"
updated: 2026-07-22T12:36:33Z
published: 2026-08-10T20:23:40Z
canonical: "help.idibilling.com/trouble-tickets"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Trouble Tickets

abled: Lets you see and manage Trouble Tickets via the customer window in the IDI Desktop Client.

Disabled: Trouble Tickets are not listed on Journals (or Trouble Tickets) tab of the customer window. Also, the following options are not displayed on the **Applications > Customer Management** menu:

- Open Trouble Tickets
- Trouble Ticket Search
- Global Trouble Tickets
- Stand Alone Trouble Tickets
- Stand Alone Trouble Ticket Search

These child permissions also apply:

Close

Edit

Edit Description

Edit Internal Flag

Edit Trouble Type

Move

New

Park

Manager:
- Enabled: Lets you perform functions related to trouble tickets requiring manager-level permissions.
- Disabled: Prevents you from performing functions related to trouble tickets requiring a Manager Override.

A Manager user has greater permissions than a basic User.

| Basic Users | Manager User |
| --- | --- |
| View any trouble ticket. | View any trouble ticket. |
| Modify only trouble tickets assigned to you, or a group to which you belong. | Modify any trouble ticket. |
| Search for any trouble ticket. | Search for any trouble ticket. |
| Assign a trouble ticket to any user or group that has Trouble Tickets permission, but receive a warning if it is not assigned to you or a group to which you belong. | Assign a trouble ticket to any user or group that has Trouble Tickets permission. |