---
title: "Trouble Hold Reasons"
slug: "trouble-hold-reasons"
updated: 2026-07-21T15:31:00Z
published: 2026-07-21T15:31:00Z
canonical: "help.idibilling.com/trouble-hold-reasons"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Trouble Hold Reasons

This table defines reasons why a trouble ticket was placed on hold (parked). The Trouble Hold Reasons table populates the drop-down list for the Hold Reason input field in the Select Hold Reason window which is displayed after a user attempts to park a trouble ticket.

To set up and maintain the Trouble Hold Reasons table:

- Under **Data Management** expand the **Journals** folder and double-click **Trouble Hold Reasons**. This displays the Trouble Hold Reasons window.

![](https://support.idibilling.com/webhelp/idiAdminConsole/content/en/19084.bmp)

The Trouble Hold Reasons window provides the following information:

| ID | System-generated identifier that uniquely identifies the Hold Reason. |
| --- | --- |
| Hold Reason | Explains why a trouble ticket is placed on hold/parked |

The shortcut menu for this table lets you add, edit and delete trouble hold reasons. See [Working with Data Management Tables](/v1/docs/working-with-data-management-tables).