---
title: "Treatment"
slug: "treatment-1"
updated: 2026-07-28T10:15:10Z
published: 2026-08-10T20:15:54Z
canonical: "help.idibilling.com/treatment-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Treatment

Treatment is a separate, licensable application that lets you :

- Manage past-due customer accounts
- Generate suspension and termination letters
- Set up payment plans for past-due accounts
- Export agency files for accounts that are turned over to a collection agency

The Collections InfoScript provided with this license is an automated process that executes daily. It moves customers in and out of collections, depending upon whether or not proper payments have been received. For billing periods that are in the process of "billing out," those customers are skipped.

#### Data Management Requirements

The following Data Management tables are required to support Collections processing:

- Collection Agency
- Collection Agency Status
- Collection Status
- Spending Limit Status

Refer to the Data Management topic in Admin Console help for details.

#### Accessing Treatment for a Customer

To access the Treatment application for a customer , from the Customer window menu bar select **Status > Treatment**. This displays the Treatment window.

![TreatmentCustCollectionsDetailTab](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/55325.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A08%3A08Z&se=2026-11-14T12%3A08%3A08Z&sr=c&sp=r&sig=E23d9kc%2FWbJVmfSWlBYQMi2gu7fEH9S0M4UirxngGyo%3D)

Tabs

[Collection Detail](/v1/docs/collection-detail-tab)

[Collections History](/v1/docs/collections-history-tab)

[Spending Limit Detail](/v1/docs/spending-limit-detail-tab)

[Payment Plans](/v1/docs/payment-plans-tab)

#### Access to General Treatment Functionality

This is available via **Applications** > **Treatment Management**.

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/90135.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A08%3A08Z&se=2026-11-14T12%3A08%3A08Z&sr=c&sp=r&sig=E23d9kc%2FWbJVmfSWlBYQMi2gu7fEH9S0M4UirxngGyo%3D)

See:

Automated Account Write Off

[Collections Search](/v1/docs/collections-search)

[Collections Letter History Search](/v1/docs/collections-letter-history-search)

[Collections Agency File Export](/v1/docs/collections-agency-file-export)

[Collections Letter File Export](/v1/docs/collections-letter-file-export)

[Treatment Batches](/v1/docs/treatment-batches)

[Treatment Queue](/v1/docs/treatment-queue)

[Treatment Configuration](/v1/docs/treatment-configuration)

[Account Spending Limits](/v1/docs/about-account-spending-limits)