---
title: "Tickets Universal Configuration"
slug: "tickets-universal-configuration"
updated: 2026-07-30T08:28:29Z
published: 2026-08-11T11:38:47Z
canonical: "help.idibilling.com/tickets-universal-configuration"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Tickets Universal Configuration

| **Hold Reasons** |  |
| --- | --- |
| **Name** |  |
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| **Resolution Types** |  |
| **Name** |  |
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| **Journals** |  |
| **Name** | **Base Attribute** | **View External (Yes/No)** |
|  |  |  |
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| **Impact** |  |
| **Name** |  |
|  |  |
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| **Urgency** |  |
| **Name** |  |
|  |  |
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| **Priorities** |  |
| **Name** | **Indicator Color** | **Commit Date Default** |
|  |  |  |
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| **Statuses** |  |  |
| **Status** | **State** |  |  |
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